Adobe Experience Platform allows data to be ingested from external sources while providing you with the ability to structure, label, and enhance incoming data using Platform services. You can ingest data from a variety of sources such as Adobe applications, cloud-based storage, databases, and many others.

Experience Platform provides support for ingesting data from a third-party customer success application. Support for customer success providers include Zendesk.

This Adobe Experience Platform sources leverages the Zendesk Search API > Export Search Results that returns users information into Experience Platform from Zendesk for further processing.

IP address allow list

A list of IP addresses must be added to an allow list prior to working with source connectors. Failing to add your region-specific IP addresses to your allow list may lead to errors or non-performance when using sources. See the IP address allow list page for more information.

Authenticate your Zendesk account

Zendesk uses bearer tokens as an authentication mechanism to communicate with the Zendesk API.

This section outlines prerequisite steps to complete in order to authenticate your Zendesk account.

  • The first step in authenticating your Zendesk account is to ensure that you have Zendesk support account. If you do not have one already see the Zendesk register page to register and create your Zendesk account.
  • Once you have successfully registered, navigate to the Zendesk website and provide your subdomain.
  • Next, select Settings > Apps and Integrations > Zendesk API.
  • Finally, retrieve your API token from the API token section.

Zendesk API token

See the Zendesk documentation on subdomains for information on how to retrieve your subdomain. For information on generating your API token, see the Zendesk guide on generating a new API token.

The documentation below provides information on how to connect Zendesk to Platform using APIs or the user interface:

Connect Zendesk to Platform using APIs

Connect Zendesk to Platform using the UI