Salesforce Service Cloud

WARNING
Basic authentication for the Salesforce Service Cloud source will be deprecated in January 2026. You must move to OAuth 2 Client Credential authentication in order to continue using the source and ingesting data from your Salesforce Service Cloud account to Experience Platform.

Adobe Experience Platform allows data to be ingested from external sources while providing you with the ability to structure, label, and enhance incoming data using Experience Platform services. You can ingest data from a variety of sources such as Adobe applications, cloud-based storage, databases, and many others.

Experience Platform provides support for ingesting data from a third-party customer success system. Support for customer success providers include Salesforce Service Cloud.

IP address allowlist

You must add region-specific IP addresses to your allowlist prior to connecting your sources to Experience Platform. For more information, read the guide on allowlisting IP addresses to connect to Experience Platform for more information.

The documentation below provides information on how to connect Salesforce Service Cloud to Experience Platform using APIs or the user interface:

Connect Salesforce Service Cloud to Experience Platform using APIs

Connect Salesforce Service Cloud to Experience Platform using the UI

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