DocumentationExperience PlatformPrivacy Service Guide

Content endpoint

Last update: January 27, 2025
  • Topics:
  • Privacy

CREATED FOR:

  • Developer

Use the /content endpoint to securely retrieve access information (the information that a privacy subject can rightfully request to access) for your customers. The download URL provided in the response to a /jobs/{JOB_ID} GET request points to an Adobe service endpoint. You can then make a GET request to /jobs/:JOB_ID/content to return your customer data in JSON format. This access method implements multiple layers of authentication and access control to enhance security.

Before using this guide, please refer to the getting started guide for information on the required authentication headers presented in the example API call below.

TIP
If you do not currently know the job ID for the access information you require, make a call to the /jobs endpoint and use additional query parameters to filter the results. A complete list of the available query parameters can be found in the privacy jobs endpoint guide.

Retrieve privacy job information

To retrieve information about a specific job, such as its current processing status, include that job’s jobId in the path of a GET request to the /jobs endpoint.

API format

GET /jobs/{JOB_ID}

Request

The following request retrieves the details of the job whose jobId is provided in the request path.

curl -X GET \
  https://platform.adobe.io/data/core/privacy/jobs/dbe3a6a6-f8e6-11ee-a365-8d1d6df81cc5 \
  -H 'Authorization: Bearer {ACCESS_TOKEN}' \
  -H 'x-api-key: {API_KEY}' \
  -H 'x-gw-ims-org-id: {ORG_ID}'

Response

A successful response returns the details of the specified job.

NOTE
Privacy jobs must have the complete status to contain the downloadUrl.
{
    "jobId":"dbe3a6a6-f8e6-11ee-a365-8d1d6df81cc5",
    "requestId":"17129380910360540RX-753",
    "userKey":"1234",
    "action":"access",
    "status":"complete",
    "submittedBy":"jsnow@adobe.com",
    "createdDate":"04/12/2024 04:08 PM GMT",
    "lastModifiedDate":"04/12/2024 04:08 PM GMT",
    "userIds":[{
        "namespace":"ECID",
        "value":"1234",
        "type":"standard",
        "namespaceId":4,
        "isDeletedClientSide":false
        }],
    "productResponses":[{
        "product":"Identity",
        "retryCount":0,
        "processedDate":"04/12/2024 04:08 PM GMT",
        "productStatusResponse":{"status":"submitted"
        }}],
    "downloadUrl":"https://platform.adobe.io/data/core/privacy/jobs/dbe3a6a6-f8e6-11ee-a365-8d1d6df81cc5/content",
    "regulation":"gdpr"
}
Property
Description
jobId
A unique identifier for the privacy job.
requestId
A unique identifier for the specific request made to the Privacy Service.
userKey
userKey is the key value that you provided when you submitted the privacy request. The key value is your opportunity to provide an identifier for the data subject that makes sense to you. It is typically a unique identifier that your system created for tracking that data subject. TIP: You can list all active privacy jobs and compare your key to each job.
action
The type of action requested. The accepted values are access and delete.
status
The current status of the privacy job.
submittedBy
The email address of the person who submitted the privacy job.
createdDate
The date and time when the privacy job was created.
lastModifiedDate
The date and time when the privacy job was last modified.
userIds
An array containing user identifiers and related information.
userIds.namespace
The namespace used for the user identifier.
userIds.value
The actual value of the user identifier.
userIds.type
The type of identifier (for example standard or custom).
userIds.namespaceId
An identifier for the namespace used to categorize and manage user identities.
userIds.isDeletedClientSide
A boolean indicating whether the identifier has been deleted on the client side.
productResponses
An array containing responses from different products or services related to the privacy job.
productResponses.product
The name of the product or service that was used to acquire information on the data subject.
productResponses.retryCount
The number of times the request has been retried.
productResponses.processedDate
The date and time when the product response was processed.
productResponses.productStatusResponse
An object containing the status of the product response.
productResponses.productStatusResponse.status
The status of the product response.
downloadURL
This attribute provides an endpoint, which is available to call for 60 days after the job completes. The status of the job must be complete and the action must be access. Otherwise, this field is absent.
regulation
The regulatory framework under which the privacy request is being processed, such as gdpr, ccpa, lgpd_bra, pdpa_tha, and so on.

Retrieve customer access information

To get the ‘access information’ produced in response to your data subject’s query, make a GET request to the /jobs/{JOB_ID}/content endpoint. The response is a zip file (*.zip) that contains a folder with sub-folders for each product that holds data on the data subject.

TIP
You need a specific job ID to make this request. If you need to retrieve the specific job ID, first make a GET request to the /jobs endpoint and use additional query parameters to filter the results. Detailed information including the allowed query parameters can be found in the privacy jobs endpoint guide.

API format

GET /jobs/{JOB_ID}/content

Request

The following request returns ‘access information’ for the job ID provided in the request.

curl -X GET \
  https://platform.adobe.io/data/core/privacy/jobs/32d429b1-f7f4-11ee-a365-574bcf5a525d/content \
  -H 'Authorization: Bearer {ACCESS_TOKEN}' \
  -H 'x-api-key: {API_KEY}' \
  -H 'x-gw-ims-org-id: {ORG_ID}' \
  -H 'Accept: application/json`

Response

The response is a zip file (*.zip). The information is typically returned in JSON format, although that cannot be guaranteed. Extracted data can be returned in any format.

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