JupyterLab environment is not loading in Google Chrome

IMPORTANT
This issue has been resolved but could still be present in the Google Chrome 80.x browser. Please ensure your Chrome browser is up-to-date.

With the Google Chrome browser version 80.x, all third-party cookies are blocked by default. This policy can prevent JupyterLab from loading within Adobe Experience Platform.

To remedy this issue use the following steps:

In your Chrome browser, navigate to the top-right and select Settings (alternatively you can copy and paste “chrome://settings/” in the address bar). Next, scroll to the bottom of the page and click the Advanced dropdown.

chrome advanced

The Privacy and security section appears. Next, click on Site settings followed by Cookies and site data.

chrome advanced

chrome advanced

Lastly, toggle “Block third-party cookies” to “OFF”.

chrome advanced

NOTE
Alternatively, you could disable third-party cookies and add [*.]ds.adobe.net to the allow list.

Navigate to “chrome://flags/” in your address bar. Search for and disable the flag titled “SameSite by default cookies” by using the dropdown menu on the right.

disable samesite flag

After Step 2, you are prompted to relaunch your browser. After you relaunch, Jupyterlab should be accessible.

Why am I unable to access JupyterLab in Safari?

Safari disables third-party cookies by default in Safari < 12. Because your Jupyter virtual machine instance resides on a different domain than its parent frame, Adobe Experience Platform currently requires that third-party cookies be enabled. Please enable third-party cookies or switch to a different browser such as Google Chrome.

For Safari 12, you need to switch your User Agent to ‘Chrome’ or ‘Firefox’. To switch your User Agent, start by opening the Safari menu and select Preferences. The preferences window appears.

Safari preferences

Within the Safari preferences window, select Advanced. Then check the Show Develop menu in menu bar box. You can close the preferences window after this step is complete.

Safari advanced

Next, from the top navigation bar select the Develop menu. From within the Develop dropdown, hover over User Agent. You can select the Chrome or Firefox User Agent string you would like to use.

Develop menu