DocumentationExperience PlatformAdvanced Data Lifecycle Management Guide

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Work order endpoint work-order-endpoint

Last update: Thu Jun 13 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

The /workorder endpoint in the Data Hygiene API allows you to programmatically manage record delete requests in Adobe Experience Platform.

IMPORTANT
The Record Delete feature is currently in Beta and available only in a limited release. It is not available to all customers. Record delete requests are only available for organizations in the limited release.
Record deletes are meant to be used for data cleansing, removing anonymous data, or data minimization. They are not to be used for data subject rights requests (compliance) as pertaining to privacy regulations like the General Data Protection Regulation (GDPR). For all compliance use cases, use Adobe Experience Platform Privacy Service instead.

Getting started

The endpoint used in this guide is part of the Data Hygiene API. Before continuing, please review the overview for links to related documentation, a guide to reading the sample API calls in this document, and important information regarding required headers that are needed to successfully make calls to any Experience Platform API.

Create a record delete request create

You can delete one or more identities from a single dataset or all datasets by making a POST request to the /workorder endpoint.

IMPORTANT
There are different limits for the total number of unique identity record deletes that can be submitted each month. These limits are based on your license agreement. Organizations who have purchased all editions of Adobe Real-Time Customer Data Platform and Adobe Journey Optimizer can submit up to 100,000 identity record deletes each month. Organizations who have purchased Adobe Healthcare Shield or Adobe Privacy & Security Shield can submit up to 600,000 identity record deletes each month.
A single record delete request through the UI allows you to submit 10,000 IDs at one time. The API method to delete records allows for the submission of 100,000 IDs at one time.
It is best practice to submit as many IDs per request as possible, up to your ID limit. When you intend to delete a high volume of IDs, submitting a low volume, or a single ID per record delete request should be avoided.

API format

POST /workorder
NOTE
Data Lifecycle requests can only modify datasets based on primary identities or an identity map. A request must either specify the primary identity, or provide an identity map.

Request

Depending on the value of the datasetId provided in the request payload, the API call will delete identities from all datasets or a single dataset that you specify. The following request deletes three identities from a specific dataset.

curl -X POST \
  https://platform.adobe.io/data/core/hygiene/workorder \
  -H 'Authorization: Bearer {ACCESS_TOKEN}' \
  -H 'x-api-key: {API_KEY}' \
  -H 'x-gw-ims-org-id: {ORG_ID}' \
  -H 'Content-Type: application/json' \
  -H 'x-sandbox-name: {SANDBOX_NAME}' \
  -d '{
        "action": "delete_identity",
        "datasetId": "c48b51623ec641a2949d339bad69cb15",
        "displayName": "Example Record Delete Request",
        "description": "Cleanup identities required by Jira request 12345.",
        "identities": [
          {
            "namespace": {
              "code": "email"
            },
            "id": "poul.anderson@example.com"
          },
          {
            "namespace": {
              "code": "email"
            },
            "id": "cordwainer.smith@gmail.com"
          },
          {
            "namespace": {
              "code": "email"
            },
            "id": "cyril.kornbluth@yahoo.com"
          }
        ]
      }'
Property
Description
action
The action to be performed. The value must be set to delete_identity for record deletes.
datasetId
If you are deleting from a single dataset, this value must be the ID of the dataset in question. If you are deleting from all datasets, set the value to ALL.

If you are specifying a single dataset, the dataset’s associated Experience Data Model (XDM) schema must have a primary identity defined. If the dataset does not have a primary identity, then it must have an identity map in order to be modified by a Data Lifecycle request.
If an identity map exists, it will be present as a top-level field named identityMap.
Note that a dataset row may have many identities in its identity map, but only one can be marked as primary. "primary": true must be included to force the id to match a primary identity.
displayName
The display name for the record delete request.
description
A description for the record delete request.
identities

An array containing the identities of at least one user whose information you would like to delete. Each identity is comprised of an identity namespace and a value:

  • namespace: Contains a single string property, code, which represents the identity namespace.
  • id: The identity value.

If datasetId specifies a single dataset, each entity under identities must use the same identity namespace as the schema’s primary identity.

If datasetId is set to ALL, the identities array is not constrained to any single namespace since each dataset might be different. However, your requests are still constrained the namespaces available to your organization, as reported by Identity Service.

Response

A successful response returns the details of the record delete.

{
  "workorderId": "a15345b8-a2d6-4d6f-b33c-5b593e86439a",
  "orgId": "{ORG_ID}",
  "bundleId": "BN-35c1676c-3b4f-4195-8d6c-7cf5aa21efdd",
  "action": "identity-delete",
  "createdAt": "2022-07-21T18:05:28.316029Z",
  "updatedAt": "2022-07-21T17:59:43.217801Z",
  "status": "received",
  "createdBy": "{USER_ID}",
  "datasetId": "c48b51623ec641a2949d339bad69cb15",
  "displayName": "Example Record Delete Request",
  "description": "Cleanup identities required by Jira request 12345."
}
Property
Description
workorderId
The ID of the deletion order. This can be used to look up the status of the deletion later.
orgId
Your organization ID.
bundleId
The ID of the bundle this deletion order is associated with, used for debugging purposes. Multiple deletion orders are bundled together to be processed by downstream services.
action
The action being performed by the work order. For record deletes, the value is identity-delete.
createdAt
A timestamp of when the deletion order was created.
updatedAt
A timestamp of when the deletion order was last updated.
status
The current status of the deletion order.
createdBy
The user that created the deletion order.
datasetId
The ID of the dataset that is subject to the request. If the request is for all datasets, the value will be set to ALL.

Retrieve the status of a record delete lookup

After you create a record delete request, you can check on its status using a GET request.

API format

GET /workorder/{WORK_ORDER_ID}
Parameter
Description
{WORK_ORDER_ID}
The workorderId of the record delete you are looking up.

Request

curl -X GET \
  https://platform.adobe.io/data/core/hygiene/workorder/BN-35c1676c-3b4f-4195-8d6c-7cf5aa21efdd \
  -H 'Authorization: Bearer {ACCESS_TOKEN}' \
  -H 'x-api-key: {API_KEY}' \
  -H 'x-gw-ims-org-id: {ORG_ID}' \
  -H 'x-sandbox-name: {SANDBOX_NAME}'

Response

A successful response returns the details of the delete operation, including its current status.

{
  "workorderId": "a15345b8-a2d6-4d6f-b33c-5b593e86439a",
  "orgId": "{ORG_ID}",
  "bundleId": "BN-35c1676c-3b4f-4195-8d6c-7cf5aa21efdd",
  "action": "identity-delete",
  "createdAt": "2022-07-21T18:05:28.316029Z",
  "updatedAt": "2022-07-21T17:59:43.217801Z",
  "status": "received",
  "createdBy": "{USER_ID}",
  "datasetId": "c48b51623ec641a2949d339bad69cb15",
  "displayName": "Example Record Delete Request",
  "description": "Cleanup identities required by Jira request 12345.",
  "productStatusDetails": [
    {
        "productName": "Data Management",
        "productStatus": "success",
        "createdAt": "2022-08-08T16:51:31.535872Z"
    },
    {
        "productName": "Identity Service",
        "productStatus": "success",
        "createdAt": "2022-08-08T16:43:46.331150Z"
    },
    {
        "productName": "Profile Service",
        "productStatus": "waiting",
        "createdAt": "2022-08-08T16:37:13.443481Z"
    }
  ]
}
Property
Description
workorderId
The ID of the deletion order. This can be used to look up the status of the deletion later.
orgId
Your organization ID.
bundleId
The ID of the bundle this deletion order is associated with, used for debugging purposes. Multiple deletion orders are bundled together to be processed by downstream services.
action
The action being performed by the work order. For record deletes, the value is identity-delete.
createdAt
A timestamp of when the deletion order was created.
updatedAt
A timestamp of when the deletion order was last updated.
status
The current status of the deletion order.
createdBy
The user that created the deletion order.
datasetId
The ID of the dataset that is subject to the request. If the request is for all datasets, the value will be set to ALL.
productStatusDetails

An array that lists the current status of downstream processes related to the request. Each array object contains the following properties:

  • productName: The name of the downstream service.
  • productStatus: The current processing status of the request from the downstream service.
  • createdAt: A timestamp of when the most recent status was posted by the service.

Update a record delete request

You can update the displayName and description for a record delete by making a PUT request.

API format

PUT /workorder{WORK_ORDER_ID}
Parameter
Description
{WORK_ORDER_ID}
The workorderId of the record delete you are looking up.

Request

curl -X PUT \
  https://platform.adobe.io/data/core/hygiene/workorder/BN-35c1676c-3b4f-4195-8d6c-7cf5aa21efdd \
  -H 'Authorization: Bearer {ACCESS_TOKEN}' \
  -H 'x-api-key: {API_KEY}' \
  -H 'x-gw-ims-org-id: {ORG_ID}' \
  -H 'x-sandbox-name: {SANDBOX_NAME}' \
  -d '{
        "displayName" : "Update - displayName",
        "description" : "Update - description"
      }'
Property
Description
displayName
An updated display name for the record delete request.
description
An updated description for the record delete request.

Response

A successful response returns the details of the record delete.

{
    "workorderId": "DI-61828416-963a-463f-91c1-dbc4d0ddbd43",
    "orgId": "{ORG_ID}",
    "bundleId": "BN-aacacc09-d10c-48c5-a64c-2ced96a78fca",
    "action": "identity-delete",
    "createdAt": "2024-06-12T20:02:49.398448Z",
    "updatedAt": "2024-06-13T21:35:01.944749Z",
    "operationCount": 1,
    "status": "ingested",
    "createdBy": "{USER_ID}",
    "datasetId": "666950e6b7e2022c9e7d7a33",
    "datasetName": "Acme_Dataset_E2E_Identity_Map_Schema_5_1718178022379",
    "displayName": "Updated Display Name",
    "description": "Updated Description",
    "productStatusDetails": [
        {
            "productName": "Data Management",
            "productStatus": "waiting",
            "createdAt": "2024-06-12T20:11:18.447747Z"
        },
        {
            "productName": "Identity Service",
            "productStatus": "success",
            "createdAt": "2024-06-12T20:36:09.020832Z"
        },
        {
            "productName": "Profile Service",
            "productStatus": "waiting",
            "createdAt": "2024-06-12T20:11:18.447747Z"
        },
        {
            "productName": "Journey Orchestrator",
            "productStatus": "success",
            "createdAt": "2024-06-12T20:12:19.843199Z"
        }
    ]
}
Property
Description
workorderId
The ID of the deletion order. This can be used to look up the status of the deletion later.
orgId
Your organization ID.
bundleId
The ID of the bundle this deletion order is associated with, used for debugging purposes. Multiple deletion orders are bundled together to be processed by downstream services.
action
The action being performed by the work order. For record deletes, the value is identity-delete.
createdAt
A timestamp of when the deletion order was created.
updatedAt
A timestamp of when the deletion order was last updated.
status
The current status of the deletion order.
createdBy
The user that created the deletion order.
datasetId
The ID of the dataset that is subject to the request. If the request is for all datasets, the value will be set to ALL.
productStatusDetails

An array that lists the current status of downstream processes related to the request. Each array object contains the following properties:

  • productName: The name of the downstream service.
  • productStatus: The current processing status of the request from the downstream service.
  • createdAt: A timestamp of when the most recent status was posted by the service.
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