Integrate AEM Forms with ServiceNow

Create and display incident in ServiceNow using Form Data Model in AEM Forms.


Sample Assets

The sample assets provided with this article include the following

  • Cloud service configuration
  • Swagger files to create an incident and fetch all incidents
  • Form Data Model based on the swagger files
  • Adaptive Form to create and list ServiceNow incidents

Deploy the assets on your server

Access ServiceNow instance credentials

  • Click on your user profile
    click on user profile

  • Click on Manage instance Password

  • The instance details is shown as below
    instance details

Test the integration

  • Open the Adaptive Form
  • Enter some values in the description and comments field and click Create Incident button
  • The incident Id of the newly create incident should get populated in the text field and the table below should list all the incidents.