Real Use Monitoring service for AEM as a Cloud Service real-use-monitoring-service-for-aem-as-a-cloud-service

Overview overview

The RUM (Real Use Monitoring) service is a performance monitoring technology that monitors the client-side traffic on a website or an application in real-time. This service focuses on collecting metrics and data that are key to optimize performance by monitoring website engagements, rather than the users themselves. With RUM, key performance metrics are tracked right from the initiation of the URL until the request is served back to the browser.

Who can benefit from a Real Use Monitoring service? who-can-benefit-from-rum-service

Real Use Monitoring helps customers and Adobe to understand how end-users interact with AEM sites. Real Use Monitoring diagnoses performance issues, and measure the effectiveness of experiments. Real Use Monitoring preserves the privacy of visitors through sampling - only a small portion of all page views is monitored - and no personally identifiable information (PII) is collected.

Real Use Monitoring service and privacy rum-service-and-privacy

The Real Use Monitoring service in AEM preserves visitor privacy and minimize data collection. As a visitor, it means that the site you are visiting or made available to Adobe, does not collect any personal information.

As a site operator, no additional opt-in is required to enable monitoring through this feature. There is no additional pop-up or consent form for the end users to accept for enabling RUM.

Real Use Monitoring service data sampling rum-service-data-sampling

Traditional web analytics solutions try to collect data on every single visitor. AEM’s Real Use Monitoring (RUM) service only captures information from a small fraction of page views. The service is meant to be sampled and anonymized rather than a replacement for analytics. By default, pages have a 1:100 sampling ratio. Site operators cannot increase or decrease the sampling rate at this time. To estimate total traffic accurately, for every 100 page views, data is gathered from 1, giving you a reliable approximation of overall traffic.

As the decision of whether the data is collected, it is made on a page view by page view basis, and it becomes virtually impossible to track interactions across multiple pages. By design, RUM has no concept of visitors or sessions, only of page views.

What data is collected? what-data-is-being-collected

The Real Use Monitoring service is designed to prevent the collection of personally identifiable information. The full set of information collected by RUM is listed below:

How Real Use Monitoring works for a customer how-rum-works-for-a-customer

Real Use Monitoring automatically monitors client-side traffic. As an Adobe customer, you do not need to take any additional steps, as this service is seamlessly integrated into your existing setup. With Real Use Monitoring (RUM) service being generally available , you automatically benefit from this new feature. Real Use Monitoring service does not expose any customer facing metrics today to monitor. We are working to deliver this functionality to you as soon as possible.

How Adobe uses Real Use Monitoring how-rum-data-is-being-used

Real Use Monitoring data is used for the following purposes:

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