Onboard preparation onboarding-preparation

Now that you know what is in store for you in the onboarding process by having read the article AEM as a Cloud Service Onboarding Journey Introduction, you are likely ready to jump in. However, before the onboarding process begins, there are a number or preparatory steps that the system administrator must understand before logging into the system.

Objective objective

AEM as a Cloud Service is a powerful and flexible tool with numerous solutions, add-ons, and deployment models available. The solution your organization is entitled to use is defined in your contract with Adobe, which guides the start of the onboarding process.

After reading this document, you should understand

Don’t worry if you are not familiar with all the terms used on this page. The terms are explained in the next part of the journey.

Your contract contract

Onboarding onto AEM as a Cloud Service starts with a signed contract between your organization and Adobe. The reason is because the contract specifies several important agreements between Adobe and your organization such as:

If you are not aware of these details, contact the contracting team within your organization.

Once the contract is signed, Adobe provisions your environments, a welcome email is sent to the onboarding contacts defined in the contract, and Adobe organizes an onboarding call. This workflow generally happens a couple days after contract close unless a future service start date is arranged.

System provisioning provisioning

After the contract is signed, all the AEM cloud environments covered by the contract, Adobe automatically provisions them. These environments are likewise linked to your programs in Cloud Manager (more on this topic later in the journey). Each subscription includes AEM cloud environments: at least one production, one staging, and optional development or test.

Onboard call onboarding-call

At the completion of the contract, the Adobe onboarding team schedules a call with representatives from your organization to discuss how to get started.

Attendees from your organization should include:

Adobe provides:

The goal of the call is to give you the opportunity to ask questions, learn about the support process, and possibly see the product for the first time.

Welcome email welcome-email

Upon completion of the environment provisioning process, the system administrator defined in the contract receives a welcome email with the confirmation that they have been granted access to the Adobe Experience Cloud. If you are reading this documentation journey, that person is likely you!

The email contains detailed information on how to get started with the Experience Cloud services and the Cloud Manager self-service portal. Also, the email contains important information such as where to go for support resources, forums, FAQs, and much more. In the list of resources provided in the email, you also get details on how to access your AEM cloud environments.

What’s next whats-next

You should now have a basic understanding of:

Now that you are familiar with these preparation steps, you are almost ready to sign in to the system yourself. Start with a brief tour of AEM as a Cloud Service from a system administrator’s perspective. Next, learn the essential terminology. Continue to the next part of the journey, AEM as a Cloud Service Terminology.