Adobe Experience Manager 6.5 Latest Service Pack Release Notes aem-service-pack-release-notes

Release information release-information

Adobe Experience Manager 6.5
Service Pack Release
February 24, 2022
Download URL
Software Distribution

What is included in Adobe Experience Manager what-is-included-in-aem

Adobe Experience Manager includes new features, key customer-requested enhancements, and performance, stability, and security improvements, that are released since the availability of 6.5 release in April 2019. The service pack is installed on Adobe Experience Manager 6.5.

The key features and enhancements introduced in Adobe Experience Manager are:

  • After configuring a connection between remote DAM and Sites deployments, the assets on remote DAM are made available on the Sites deployment. You can now perform the update, delete, rename, and move operations on the remote DAM assets or folders. The updates, with some delay, are available automatically on the Sites deployment (NPR-37816).

  • Push-rollouts of a live copy source to multiple live copies is now possible by default, without requiring a blueprint configuration (CQ-4259951).

  • The status of in-progress async operations is now shown in the user interface to help prevent users from accidentally triggering multiple async operations on the same path (NPR-37611).

  • Support for IMS-based authentication is provided for Analytics 2.0 APIs (CQ-4285474, NPR-37803, NPR-37701, NPR-37702, NPR-37703).

  • API support for JSON offer type experience fragment (NPR-37796).

  • Offer request is now provided for Delete offer (Experience Fragment API) in IMS (NPR-37668).

  • The built-in repository (Apache Jackrabbit Oak) still remains at 1.22.9.

The following is the list of fixes provided in Experience Manager release.

Sites sites-65120

The following issues are fixed in Sites:

  • Layout of the content fragment Properties is broken as Basic and Advance tabs have no margins to the left (SITES-4484).
  • Option to close banner on content fragments that are referenced on various sites pages, is not working. This banner informs the users that the content fragment is referenced on one or more pages (SITES-4173).
  • The checkboxes are not aligned in Revert Inheritance dialog box (SITES-3514).
  • The template page on we-retail and wknd sites is broken, as components do not load and structure option is not available, as pageinfo.json servlet is stuck on LaunchManagerImpl.getLaunchStream (SITES-3489).
  • User node publishing from Author to Publish environment is not working (NPR-38005).
  • Attempt to create an experience fragment using an edited template does not show the edits made to the initial page properties (NPR-37962).
  • The page move operation on Experience Manager is slow (NPR-37961).
  • Experience fragment translation does not update references to language copy paths (NPR-37953).
  • Users without replication permissions are not able to delete or move pages, even if the pages are not activated (NPR-37936).
  • Random org.apache.felix.metatype errors are observed on server (NPR-37935).
  • References in Sites admin touch user interface are not displaying incoming links correctly (NPR-37934).
  • Launch path to add new pages or assets is not available when selecting pages in a translation job (NPR-37912).
  • Reference pages in a list component added in experience fragments are not updated to destination page when promoting the launch (NPR-37886).
  • Author environment has user interface issues—such as Edit mode page title is not centered and allowed components selector on policy editor: group checkbox takes entire width of the container, so the label is rendered in the next line (NPR-37878).
  • [Platform] The version number of xmlns:metatype in metatype.xml file of commons-httpclient is “” instead of “” (NPR-37865).
  • Errors are observed and pages fail to move when trying to a page (NPR-37864).
  • [Rich Text Editor] Image does not render in the classic user interface when adding the image as a list item in Rich Text Editor (NPR-37835).
  • Authors are able to apply tags that are outside of the configured root path when using tag field in a dialog(NPR-37834).
  • Multifield does not render correctly in layout container and gives error (NPR-37811).
  • Attempt to resize component layout in page editor does not work in mobile layout (NPR-37805).
  • Experience Fragment translation does not update cyclic references to language copy paths (NPR-37745).
  • Use of cq-msm-lockable rich text field in page properties does not disable the field on rolling out the page and it can be modified by the authors (NPR-37714).
  • On activating an experience fragment, publisher sends many activation requests to Dispatcher (NPR-37707).
  • On topology change, the Sling job for asset processing gets reset resulting in the jobs that are in progress at the time of topology change getting ignored (NPR-37706).
  • Quotation marks, cross, and dash are not exported to CSV when users of MacOS export sites and assets URLs (NPR-37698).
  • Layout container in SPA page template is not able to register the custom CSS classes defined in the Template Policy when running react SPA pages (NPR-37697).
  • Background image is not visible when user selects targeting on an experience fragment that has background in the container (NPR-37662).
  • Translation job on an experience fragment is not translating all the components on that experience fragment (NPR-37660).
  • Translation of experience fragments and the page containing the experience fragment does not update the launch path in the experience fragment link (NPR-37659).
  • File Upload widget does not show the file name, when a file is uploaded, and dialog is saved (NPR-37634).
  • The scheduled activation (publishing) of asset does not trigger on the scheduled time if the folder containing that asset is moved (NPR-37621).
  • [Platform] External link checker dashboard fails to render results in Adobe Experience Manager WCM (NPR-37614).
  • Content fragment editor does not work correctly when capital case letters are used in tag names when editing tags in the editor (NPR-37601).
  • Classic user interface editor does not show mark up as in compare view of touch user interface (NPR-37588).
  • Intermittent 500 error is logged on adding an experience fragment to translation jobs (NPR-37587).
  • Authors are able to select and use date picker date even on disabled date picker (NPR-37583).
  • [Foundation] Authors are not able to enter some decimal values in number field resource type in a component dialog structure for touch user interface (NPR-37059).
  • The paths in libs folder get deleted on installing previous service packs (NPR-36815).
  • [Commerce] The deactivation of a root folder does not change deactivation status of child products in Experience Manager Commerce console; moreover the count of children folders of a root folder at the time of deactivation is incorrectly displayed in the user interface (CQ-4338261).
  • [Localization Workflow] The content for column customization and branding customization is not localized in Admin Control dialog―on selecting icon under profile icon in Adobe Experience Manager inbox (CQ-4334864).
  • [Communities] The content inside the table for group members is not clickable (CQ-4334404).
  • [Oak] The Cold-Standby sync process is not working and is logging error (CQ-4333868).
  • [Platform Foundation UI] Experience Manager start page appears again when user selects the Adobe Experience Manager icon already being on the start page (CQ-4317409).
  • For a user (without replication permissions) to delete or move pages (even if the pages are not activated), the Page Subtree Activation Check under Configuration Page Manager Factory needs to be enabled (NPR-37936).

Assets assets-65120

The following issues are fixed in Assets:

  • When adding an asset or folder (containing single quote in the name) in Connected Assets, the reference path fails and results as an exception (NPR-37712).

  • When adding watermark to an asset, the watermark is always displayed in black color irrespective of the color defined by the user (NPR-37720).

  • When using Connected Assets, a non-admin user is able to search for an asset even when the non-admin users are restricted to access the DAM repository (NPR-37644).

  • When updating asset metadata using bulk edit, the changes applied to the dropdown fields are not saved and reset to the default values (NPR-37345).

  • Deleting a folder in taking too long which impacts the overall performance (NPR-37107).

  • When applying rules in metadata schema, the user is not able to view the complete value for the dropdown Field Value and Field Choices if the value is larger than the text box (CQ-4338074).

  • After upgrading to version, the asset properties page reflects an unnecessary HTML rendering message (CQ-4336994).

  • Sorting the assets in List View does not work effectively (CQ-4335298).

  • When sharing assets using share link, the assets are downloaded in separate folders (CQ-4335000).

  • When verifying the Experience Manager Inbox settings, the Share and Out of office tabs reflect untranslated content (CQ-4334858).

  • The following fixes are related to cascading metadata in asset properties.

    • A mandatory dropdown reflects multiple error messages for each selection in the multivalue field (NPR-37859).
    • Only the last selection of the parent field is saved for the dependent uneditable field (NPR-37858).
    • The dependent dropdown (multivalue field) reflects the default value intermittently for the selected parent dropdown (NPR-37791).

Dynamic Media dynamic-media-65120

The following issues are fixed in Dynamic Media:

  • The assets of a folder containing renditions in the folder name are not synced in Dynamic Media (CQ-4338428).
  • When creating an image preset in tiff format, the preset is created but the format changes to jpeg (CQ-4335985).
  • When modifying the Progressive JPEG Scan value in Image Preset Editor, the dropdown value always resets to auto(CQ-4335971).
  • The video metadata is not visible for the mxf videos on the asset properties page (CQ-4335499).
  • When reprocessing the video assets, the AVS (Adaptive Video Set) and video renditions are unpublished from the Publish server (CQ-4335461).
  • The PDF thumbnails generated are different from the first page of the actual PDF. Some parts of the image are missing in the thumbnail (CQ-4315554).
  • CDN invalidation fails with a bad URL response if the companyName and companyRoot are different (CQ-4339896).

Workflows workflows-65120

  • Scrolling does not work as expected if you apply filter on Inbox items (CQ-4333594).

Forms forms-65120

  • Experience Manager Forms releases the add-on packages one week after the scheduled Experience Manager Service Pack release date.

Adaptive Forms

  • When a text component in an adaptive form contains a table, pasting content into the component results in erasing the table in the editor (NPR-38078).

  • A form displays a toolbar only when you open a saved form (NPR-38060).

  • The undo operation does not work correctly for the rule editor (NPR-37973).

  • getAemFormContainer returns a null pointer after installing AEM Forms (NPR-37881).

  • Accessibility - The screen reader announces the long description of a text box as soon as the tab focus shifts to the field instead of announcing only when you click the field (NPR-37855).

  • When you enable the Allow Rich Text property for a text box, there are issues with the maximum allowed character length (NPR-37825).

  • CSS issues when you copy any component in an adaptive form (NPR-37812).

  • While generating the adaptive forms translation the generated XLIFF file does not contain the same sequence of texts as in the Adaptive Form. In some cases it is needed to see the context of the texts. This is not possible if the sequence in XLIFF is alphabetic. (NPR-37435).

  • When an adaptive form is translated, the HTML tags are part of the translation. If a user makes a mistake and the tags are not valid, the whole text is not shown in the document of record. (NPR-37499)

Form Data Model

  • Issue while saving adaptive form attachments connected to a Form Data Model to the database (CQ-4338561).

Interactive Communication

  • The Reference tab does not list any references in an Interactive Communication (NPR-37995).

Document Services

  • Assembler does not embed fonts, as expected (NPR-38056).

  • Unable to convert PDF to PDFA using workbench (NPR-37879).

  • Issues with office documents while using the PDF Generator service after upgrading from AEM Forms to AEM Forms (NPR-37758).

Document Security

  • PDF encryption does not work after upgrading to java version 1.8.0_281 (NPR-37716).

Foundation JEE

  • Multithreaded PDF Generator service deadlocks after a random amount of time for AEM Forms (NPR-38053).

  • In the AEM Workbench version, when you use an email startpoint and edit the username and password, the configurations are not saved (NPR-37967, CQ-4336081).

  • Saving logs result in high CPU utilization that requires a server restart (NPR-37868).

  • Gemfire.log does not get created in the temp\adobejb_server1\Caching folder after installing AEM Forms-6.5.0-0038 (CQ-4340237).

  • The following error displays after executing the command (CQ-4338323):

    code language-txt
      [root@localhost bin]# ./
      bash: ./ /bin/sh^M: bad interpreter: No such file or directory
  • AEM 6.5 Forms on RHEL8 does not support JBOSS EAP 7.3 and MySQL8 (CQ-4331770).


  • Issues while storing UTF-8 special characters as part of a workflow on AEM Forms publish instance (NPR-37673).

  • Issue while creating variable of ArrayList type and JSON subtype (NPR-37600).

  • Issues with XPath/Dot Notation browser with Set Variable step in Workflow in AEM Forms and AEM Forms (CQ-4336582).

For information on security updates, see Experience Manager security bulletins page.

Install install

Setup requirements and more information

  • Experience Manager requires Experience Manager 6.5. See upgrade documentation for detailed instructions.
  • The service pack download is available on Adobe Software Distribution.
  • On a deployment with MongoDB and multiple instances, install Experience Manager on one of the Author instances using the Package Manager.
Adobe does not recommend removing or uninstalling the Adobe Experience Manager package.

Install the service pack install-service-pack

To install the service pack on an Adobe Experience Manager 6.5 instance, follow these steps:

  1. Restart the instance before installation if the instance is in update mode (when the instance was updated from an earlier version). Adobe recommends a restart if the current uptime for an instance is high.

  2. Before installing, take a snapshot or a fresh backup of your Experience Manager instance.

  3. Download the service pack from Software Distribution.

  4. Open Package Manager and click Upload Package to upload the package. To know more, see Package Manager.

  5. Select the package and click Install.

  6. To update the S3 connector, stop the instance after installation of the Service Pack, replace the existing connector with a new binary file provided in the install folder, and restart the instance. See Amazon S3 Data Store.

Dialog on Package Manager UI sometimes exits during the installation of the service pack. Adobe recommends that you wait for error logs to stabilize before accessing the deployment. Wait for the specific logs related to the uninstall of the updater bundle before being assured that the installations is successful. Typically, this issue occurs in Safari browser but can intermittently occur on any browser.

Automatic installation

There are two ways to automatically install Experience Manager on a working instance:

A. Place the package into ../crx-quickstart/install folder when the server is available online. The package is automatically installed.

B. Use the HTTP API from Package Manager. Use cmd=install&recursive=true so that the nested packages are installed.

Adobe Experience Manager does not support Bootstrap installation.

Validate the installation

  1. The product information page (/system/console/productinfo) displays the updated version string Adobe Experience Manager ( under Installed Products.

  2. All OSGi bundles are either ACTIVE or FRAGMENT in the OSGi Console (Use Web Console: /system/console/bundles).

  3. The OSGi bundle org.apache.jackrabbit.oak-core is version 1.22.9 or later (Use Web Console: /system/console/bundles).

To know the platforms certified to work with this release, see the technical requirements.

Install Adobe Experience Manager Forms add-on package install-aem-forms-add-on-package

Skip if you are not using Experience Manager Forms. Fixes in Experience Manager Forms are delivered through a separate add-on package a week after the scheduled Experience Manager Service Pack release.
  1. Ensure that you have installed the Adobe Experience Manager Service Pack.
  2. Download the corresponding Forms add-on package listed at AEM Forms releases for your operating system.
  3. Install the Forms add-on package as described in Installing AEM Forms add-on packages.
  4. If you use letters in Experience Manager 6.5 Forms, install the latest AEMFD Compatibility package.

Install Adobe Experience Manager Forms on JEE install-aem-forms-jee-installer

Skip if you are not using AEM Forms on JEE. Fixes in Adobe Experience Manager Forms on JEE are delivered through a separate installer.

For information about installing the cumulative installer for Experience Manager Forms on JEE and post-deployment configuration, see the release notes.

After installing the cumulative installer for Experience Manager Forms on JEE, install the latest Forms add-on package, delete the Forms add-on package from the crx-repository\install folder, and restart the server.

UberJar uber-jar

The UberJar for Experience Manager is available in the Maven Central repository.

To use UberJar in a Maven project, see how to use UberJar and include the following dependency in your project POM:

UberJar and the other related artifacts are available on Maven Central Repository instead of Adobe Public Maven repository ( The main UberJar file is renamed to uber-jar-<version>.jar. So, there is no classifier, with apis as the value, for the dependency tag.

Deprecated and removed features removed-deprecated-features

See Deprecated and removed features.

Known issues known-issues

  • When you install AEM 6.5 with Service Pack 12, and try to download the status ZIP file, Experience Manager downloads a corrupt file. Download and install AEM Sites SEO Index Package on your AEM instance before downloading the ZIP file to resolve the issue.

  • If you are using Content Fragments and GraphQL then it is recommended that you install the following packages on top of

  • When trying to move/delete/publish either Content Fragments or Sites/Pages, there is an issue when Content Fragment references are fetched, as the background query fails; that is, the functionality does not work.
    To ensure correct operation, you need to add the following properties to the index definition node /oak:index/damAssetLucene (no re-indexing is required) :

    code language-xml
    "tags": [
    "refresh": true
  • As Microsoft Windows Server 2019 does not support MySQL 5.7 and JBoss EAP 7.1, Microsoft Windows Server 2019 does not support turnkey installations for AEM Forms

  • If you upgrade your Experience Manager instance from 6.5.0 - 6.5.4 to the latest service pack on Java 11, you see RRD4JReporter exceptions in the error.log file. To stop the exceptions, restart your instance of Experience Manager.

  • Users can rename a folder in a hierarchy in Assets and publish a nested folder to Brand Portal. However, the title of the folder is not updated in Brand Portal until the root folder is republished.

  • When a user selects to configure a field for the first time in an adaptive form, the option to save a configuration does not display in Properties Browser. Selecting to configure some other field of the adaptive form in the same editor resolves the issue.

  • The following errors and warning messages may display during installation of Experience Manager 6.5.x.x:

    • "When the Adobe Target integration is configured in Experience Manager using the Target Standard API (IMS authentication), then exporting Experience Fragments to Target results in wrong offer types getting created. Instead of type “Experience Fragment”/source “Adobe Experience Manager,” Target creates several offers with type “HTML”/source “Adobe Target Classic.”
    • com.adobe.granite.maintenance.impl.TaskScheduler: No maintenance windows found at granite/operations/maintenance.
    • Adaptive Form server-side validation fails when aggregate functions such as SUM, MAX, and MIN are used (CQ-4274424).
    • com.adobe.granite.maintenance.impl.TaskScheduler - No maintenance windows found at granite/operations/maintenance.
    • Hotspot in a Dynamic Media interactive image is not visible when previewing the asset through Shoppable Banner viewer.
    • bundle (395)[] : Timeout waiting for reg change to complete unregistered.

OSGi bundles and content packages included osgi-bundles-and-content-packages-included

The following text documents list the OSGi bundles and Content Packages included in Experience Manager

Restricted websites restricted-sites

These websites are only available to customers. If you are a customer and need access, contact your Adobe account manager.