Correspondence Management | Handling user data
Last update: June 24, 2024
- Topics:
- Adaptive Forms,Form Data Model
CREATED FOR:
- Admin
- User
AEM Forms Correspondence Management enables you to create, manage, and streamline secure and personalized customer correspondences. It provides an intuitive user interface for business users to create correspondences using pre-approved content blocks and media elements. For more information about creating correspondences, see Create Correspondence.
When a business user or an agent saves a correspondence as draft or submits it, a letter instance is saved in the AEM repository. The letter instance includes correspondence data and metadata.
NOTEIn AEM 6.5 Forms, correspondence management is not available out of the box. If you are upgrading from a previous AEM Forms version, install the compatibility package and migrate your correspondence management assets to continue to use them in AEM 6.5 Forms. For more information, see Compatibility package.
User data and data stores
Correspondence management stores data for draft and submitted letters in AEM repository only if the publish instance is configured to manage letter instances. For more information about the configuration, see Correspondence Management configuration properties.
Depending on the data store persistence configured for your AEM deployment, drafts and submitted correspondence data is stored at the following locations.
| Persistence type | Data store | Location |
| Default | AEM repository of publish instance and author instances specified in reverse replication configuration | /content/apps/cm/letterInstances/[yyyy]/[mm]/[dd]/[node-id]/[letter-instance-name]/ |
| Remote | AEM repository of the remote processing author instance | /content/apps/cm/letterInstances/[yyyy]/[mm]/[dd]/[node-id]/[letter-instance-name]/ |
In the above specified AEM repository location:
[yyyy]/[mm]/[dd]is the node structure based on the date when the letter instance was created[node-id]is the ID assigned to the folder containing the letter[letter-instance-name]is the name specified when saving or submitting a letter
Under the [letter-instance-name] node, the following node structure is created and the data for each letter instance is stored in the AEM repository:
| Node | Description |
|---|---|
extendedProperties | Stores metadata properties of the letter instance. |
dataXML | Stores a downloadable dataXML file containing the correspondence data in binary format. |
processedXDP | Includes the details of the XDP template used to create the submitted letter. This node is created only for submitted correspondences. |
submittedLetter | Stores the submitted letter data in downloadable binary format. This node is created only for submitted correspondences. |
Access and delete user data
You can access draft and submitted correspondence data in the configured data stores, and if necessary, delete it.
Access user data
Correspondence management provides APIs that you can use to find and access draft and submitted letter instances. Using the APIs, you can find and open letter instances using the letter instance ID or the user who saved or submitted the correspondence. For more information, see APIs to access letter instances.
Alternatively, you can navigate to the letter instance in AEM repository using CRXDE Lite. See User data and data stores for information about stored data and repository location.
Delete user data
To find a letter instance containing the data of a specific user, you can:
- Use correspondence management APIs if letter instance name or the user who saved the draft or submitted the correspondence is known
- Use AEM repository search using personally identifiable information like the email ID or name to find the node where the information is stored
To delete user data from draft and submitted correspondences completely from AEM systems, you must manually delete the letter instance node from all applicable AEM instances.
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- Programming with AEM Forms on JEE
- Introduction to programming with AEM Forms on JEE
- Understanding AEM Forms Processes
- Service container
- Developing SPIs for AEM Forms
- Java API Quick Start - Code Examples
- Application Manager Client JavaAPI Quick Start(SOAP)
- Application Manager Service JavaAPI Quick Start(SOAP)
- Assembler Service Java API QuickStart(SOAP)
- Acrobat Reader DC extensions Service Java API Quick Start(SOAP)
- Backup and Restore Service APIQuick Starts
- Barcoded Forms Service Java APIQuick Start(SOAP)
- Components and Services Java APIQuick Start(SOAP)
- Convert PDF Service Java API QuickStart(SOAP)
- Credential Service Java API QuickStart(SOAP)
- Distiller Service Java API QuickStart(SOAP)
- DocConverter Service Java API QuickStart(SOAP)
- Document Management Service (Deprecated)Java API Quick Start(SOAP)
- Document Security Service JavaAPI Quick Start(SOAP)
- Encryption Service Java API QuickStart(SOAP)
- Endpoint Registry Java API QuickStart(SOAP)
- Form Data Integration Service JavaAPI Quick Start(SOAP)
- Forms Service API Quick Starts
- Generate PDF Service Java API QuickStart(SOAP)
- Invocation API Quick Starts
- LiveCycleProcess Java API(SOAP)Quick Start
- Output Service Java API Quick Start(SOAP)
- PDF Utilities Service Java APIQuick Start(SOAP)
- Repository Service API Quick Starts
- Signature Service Java API QuickStart(SOAP)
- Task Manager Service Java API QuickStart(SOAP)
- User Manager Java API Quick Start(SOAP)
- XMP Utilities Service Java APIQuick Start(SOAP)
- Invoking AEM Forms on JEE using APIs
- Performing Service Operations using APIs
- Performing Service Operations Using APIs
- Rendering Forms
- Assembling PDF Documents
- Programmatically Assembling PDF Documents
- Converting Between File Formats and PDF
- Programmatically Disassembling PDF Documents
- Assembling Encrypted PDF Documents
- Assembling Multiple XDP Fragments
- Assembling Documents Using Bates Numbering
- Assembling Non-Interactive PDF Documents
- Assembling PDF Documents with Bookmarks
- Assigning Usage Rights
- Assembling PDF Portfolios
- Calculating Form Data
- Creating Web Applications thatRenders Forms
- Creating PDF Documents with SubmittedXML Data
- Disassemble a PDF document using the web service API
- Determining Whether Documents Are PDF/A-Compliant
- Dynamically Creating DDX Documents
- Handling Submitted Forms
- Optimizing the Performance of theForms Service
- Passing Documents to the FormsService
- Prepopulating Forms with Flowable Layouts
- Rendering Forms Based on Fragments
- Rendering Forms By Value
- Rendering Forms as HTML
- Rendering Forms at the Client
- Rendering HTML Forms Using Custom CSS Files
- Rendering HTML Forms with CustomToolbars
- Rendering Interactive PDF Forms
- Rendering Rights-Enabled Forms
- Validating DDX Documents
- Converting PDF to Postscript andImage Files
- Converting Postscript to PDF Documents
- Creating Document Output Streams
- Digitally Signing and Certifying Documents
- Encrypting and Decrypting PDF Documents
- Importing and Exporting Data
- Managing Users
- Working with AEM Forms Repository
- Working with barcoded forms
- Working with Credentials
- Working with PDF/A Documents
- Working with PDF Utilities
- Working with XMP Utilities
- Preparing AEM Forms for Backup
- Programmatically Managing Endpoints
- Programmatically managing the Preferences Nodes
- Protecting Documents with Policies
- Validate a DDX document using the web service API
- Troubleshooting
- Unable to use some forms features with certain versions of Oracle JDK
- Additional Steps to get Email with Attachment for Adaptive Forms On JEE version
- Unable to convert Word or Excel file to PDF on Windows Server
- Unable to open XFA-based PDF forms in Google Chrome, Firefox, Microsoft Edge, Microsoft Internet Explorer, or Apple Safari
- Unable to restore CRX Repository
- Service unavailable errors after installing AEM 6.5.15.0 service pack
- AEM Forms JEE 6.5.15.0 service pack installation issue on JBoss Linux environment
- Processing documents even if the AEM Forms server is not fully up and running
- Unable to use Output service, Forms service, or Document of Record (DoR) service
- Mitigating Struts 2 RCE Vulnerabilities for Experience Manager Forms
- Failure to backup database during upgrade to 6.5.12.0 for MySQL
- PDF generation fails to print a large number of PDFs on WorkBench
- How to properly restart AEM SDK
- PaperCapture service fails to perform OCRs on PDFs
- Legacy documentation
- Using the execute script service in AEM Forms on JEE Workbench to build XML data
- Compressing and decompressing files using a AEM Forms on JEE Custom DSC
- Configuring and troubleshooting an AEM Forms on JEE server cluster
- Generating and working with Hashes in dynamic PDF forms
- Passing credentials using WS-Security headers
- Content and Commerce
- Headless
- AEM Headless Journeys
- AEM Headless Developer Journey
- Understand Headless in AEM
- Learn about CMS Headless Development
- Getting Started with AEM Headless
- Path to your first experience using AEM Headless
- How to model your content as AEM Content Models
- How to access your content via AEM delivery APIs
- How to update your content via AEM Assets APIs
- How to put it all together
- How to go live with your headless application
- Optional - How to create single page applications with AEM
- AEM Headless Content Architect Journey
- AEM Headless Content Author Journey
- AEM Headless Translation Journey
- What is a documentation journey?
- Implementing
- Developing
- Introduction for Developers
- Getting Started Developing AEM Sites - WKND Tutorial
- AEM Core Concepts
- Structure of the AEM Touch-Enabled UI
- Concepts of the AEM Touch-Enabled UI
- AEM Development - Guidelines and Best Practices
- Using Client-Side Libraries
- Developing and Page Diff
- Editor Limitations
- The CSRF Protection Framework
- Data Modeling - David Nuescheler’s Model
- Contributing to AEM
- Security
- Reference Materials
- Create a Fully Featured Website (Classic UI)
- Designs and the Designer (Classic UI)
- Migration to the Touch UI
- Platform
- Sling Cheatsheet
- Using Sling Adapters
- Tag Libraries
- Templates
- Using the Sling Resource Merger in AEM
- Overlays
- Naming Conventions
- Creating a New Granite UI Field Component
- Query Builder
- Tagging
- Customizing Pages shown by the Error Handler
- Custom Node Types
- Adding Fonts for Graphic-Rendering
- Connecting to SQL Databases
- Externalizing URLs
- Creating and Consuming Jobs for Offloading
- Configuring Cookie Usage
- How to programmatically access the AEM JCR
- Integrating Services with the JMX Console
- Developing the Bulk Editor
- Developing Reports
- Components
- Core Components
- Style System
- Components Overview
- AEM Components - The Basics
- Developing AEM Components
- Developing AEM Components - Code Samples
- JSON Exporter for Content Services
- Enabling JSON Export for a Component
- Image Editor
- Decoration Tag
- Using Hide Conditions
- Configuring Multiple In-Place Editors
- Developer Mode
- Testing Your UI
- Components for Content Fragments
- Obtaining Page Information in JSON Format
- Internationalization
- Classic UI Components
- Headful and Headless in AEM
- Headless Experience Management
- Headless and AEM
- Headless Journeys
- Headless Developer Journey
- Understand Headless in AEM
- Learn about CMS Headless Development
- Getting Started with AEM Headless as a Cloud Service
- Path to your first experience using AEM Headless
- How to model your content as AEM Content Models
- How to access your content via AEM delivery APIs
- How to update your content via AEM Assets APIs
- How to put it all together
- How to go live with your headless application
- Optional - How to create single page applications with AEM
- Headless Content Architect Journey
- Headless Developer Journey
- Getting Started Guides
- Content Fragments
- Headless Delivery with Content Fragments and GraphQL
- Working with Content Fragments
- Enable Content Fragment Functionality for your Instance
- Content Fragment Models
- Managing Content Fragments
- Variations - Authoring Fragment Content
- Markdown
- Using Associated Content
- Metadata - Fragment Properties
- Structure Tree
- Preview - JSON Representation
- Delivery API
- Assets HTTP API
- Content Fragments REST API
- Content Fragments GraphQL API
- Managing GraphQL Endpoints
- Using the GraphiQL IDE
- Persisted Queries
- Optimizing GraphQL Queries
- Updating your Content Fragments for optimized GraphQL Filtering
- Authentication for Remote AEM GraphQL Queries on Content Fragments
- AEM GraphQL API with Content Fragments - Sample Content and Queries
- The Universal Editor
- Hybrid and SPA AEM Development
- Hybrid and SPA with AEM
- SPA Introduction and Walkthrough
- SPA WKND Tutorial
- Getting Started using React
- Implementing a React Component for SPA
- Getting Started using Angular
- SPA Deep Dives
- Developing SPAs for AEM
- SPA Editor Overview
- SPA Blueprint
- SPA Page Component
- Dynamic Model to Component Mapping for SPAs
- SPA Model Routing
- The RemotePage Component
- Editing an External SPA within AEM
- Composite Components in SPAs
- Enabling JSON Export for a Component
- Launch Integration
- SPA Reference Materials
- Development Tools
- Development Tools
- AEM Modernization Tools
- Dialog Editor
- Dialog Conversion Tool
- Developing with CRXDE Lite
- Managing Packages Using Maven
- How to Develop AEM Projects Using Eclipse
- How to Build AEM Projects using Apache Maven
- How to Develop AEM Projects using IntelliJ IDEA
- How to use the VLT Tool
- How to use the Proxy Server Tool
- AEM Brackets Extension
- AEM Developer Tools for Eclipse
- AEM Repo Tool
- Personalization
- Extending AEM
- Extending AEM using Adobe Developer App Builder
- Customizing Page Authoring
- Customizing the Consoles
- Customizing Views of Page Properties
- Configuring your Page for Bulk Editing of Page Properties
- Customizing and Extending Content Fragments
- Content Fragments Configuring Components for Rendering
- Experience Fragments
- Extending Workflows
- Extending the Multi Site Manager
- Tracking and Analytics
- Cloud Services
- Creating Custom Extensions
- Forms
- Request Analysis Script
- Extending Classic UI
- Testing
- Best Practices
- Best Practices Overview
- AEM Development Guidelines and Best Practices
- Development Best Practices
- Content Architecture
- Software Architecture
- We.Retail Reference Implementation
- We.Retail Reference Implementation
- Trying out Content Fragments in We.Retail
- Trying out Core Components in We.Retail
- Trying out Editable Templates in We.Retail
- Trying out Responsive Layout in We.Retail
- Trying out the Globalized Site Structure in We.Retail
- Trying out Experience Fragments in We.Retail
- Coding Tips
- Code pitfalls
- OSGI Bundles
- JCR Integration
- Code Samples
- Troubleshooting Slow Queries
- Mobile Web
- Introduction for Developers
- Deploying
- Introduction to the AEM Platform
- Deploying AEM
- Deploying and Maintaining
- Recommended Deployments
- Application Server Install
- Custom Standalone Install
- Command Line Start and Stop
- Configuring node stores and data stores in AEM 6
- Revision Cleanup
- Oak Queries and Indexing
- How to Run AEM with TarMK Cold Standby
- RDBMS Support in AEM 6.5
- Indexing via the Oak-run Jar
- Oak-run.jar Indexing Use Cases
- Troubleshooting Oak Indexes
- Opting Into Aggregated Usage Statistics Collection
- Troubleshooting
- Configuring AEM
- Basic Configuration Concepts
- Logging
- Configuring OSGi
- OSGi Configuration Settings
- Run Modes
- Web Console
- Replication
- Replicating Using Mutual SSL
- Troubleshooting Replication
- Expiration of Static Objects
- Version Purging
- Monitoring and Maintaining Your AEM instance
- Offloading Jobs
- Resource Mapping
- Consistency and Traversal Checks
- Performance Guidelines
- Performance Optimization
- Assets Performance Guide
- Configuration How-To Articles
- Configuring Web Console
- Upgrading to AEM 6.5
- Upgrading to AEM 6.5
- Planning Your Upgrade
- Assessing the Upgrade Complexity with the Pattern Detector
- Backward Compatibility in AEM 6.5
- Upgrade Procedure
- Performing an In-Place Upgrade
- Using Offline Reindexing To Reduce Downtime During an Upgrade
- Lazy Content Migration
- Using the CRX2Oak Migration Tool
- Pre-Upgrade Maintenance Tasks
- Post Upgrade Checks and Troubleshooting
- Upgrading Custom Search Forms
- Sustainable Upgrades
- Upgrading Code and Customizations
- Upgrade Steps for Application Server Installations
- List of Obsolete Bundles Uninstalled After the Upgrade
- Repository Restructuring
- Repository Restructuring in AEM 6.5
- Common Repository Restructuring in AEM 6.5
- Sites Repository Restructuring in AEM 6.5
- Assets Repository Restructuring in AEM 6.5
- Dynamic Media Repository Restructuring in AEM 6.5
- Forms Repository Restructuring in AEM 6.5
- E-Commerce Repository Restructuring in AEM 6.5
- Repository Restructuring for AEM Communities in 6.5
- Best Practices
- Fluid Experiences
- Developing
- Managing
Espressos & Experience Manager: AEM Forms
Espressos & Experience Manager
Thursday, Mar 6, 7:00 PM UTC
Join Adobe's AEM product team as they highlight AEM Forms' latest innovations, including: the new Gen AI Assistant, Unified Composition with AEM Sites, and new ways to deploy forms through conversations.
Register
Rapid Feature Releases with AEM Cloud: Telegraph Media Group’s RDE Strategy
Online | Session | Intermediate
Hear how Telegraph Media Group, the award-winning publisher of The Daily Telegraph, The Sunday Telegraph, The Telegraph Magazine,...
Wed, Mar 19, 3:30 PM PDT (10:30 PM UTC)
Put the Customer at the Center and Build Relationships That Last a Lifetime
Online | Strategy Keynote | General Audience
First impressions last a lifetime. Great first impressions feel personal, connected, and relevant right from the start. From the first...
Wed, Mar 19, 2:30 PM PDT (9:30 PM UTC)
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