Supported Platforms for AEM Forms on JEE supported-platforms-for-aem-forms-on-jee
Supported Platforms supported-platforms
Adobe has released a full installer with AEM 6.5.23.0 Forms Service Pack 23 (6.5.23.0) on JEE along with the patch installers. The full installer supports new platforms while the patch installer includes only bug fixes.
If you are performing a fresh installation or planning to use latest software for your AEM 6.5.23.0 Forms on JEE environment, Adobe recommends using AEM 6.5.23.0 Forms on JEE full installer released on 06 June 2025 instead of AEM 6.5.18 Forms installer released on 31 August 2023 or AEM 6.5.12 Forms Installer released on 08 April 2019.
Support levels support-levels
AEM Forms on JEE server can be set up using any combination of supported operating systems, application servers, databases, database drivers, JDK, LDAP servers, and email servers.
This document lists the supported client and server platforms for AEM Forms on JEE. Adobe provides several levels of support, both for Adobe recommended configurations and for other configurations. The document also lists other supported software and their version, exceptions, patch definitions, and third-party software patch support policy.
- AEM Forms on JEE support only English, French, German, and Japanese versions of the supported operating systems and applications.
Upgrade and Support policy
Full Installer
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Upgrade Support for full installers: A full installer is released with every sixth AEM Service Pack Release. For example, there was a full installer released with 6.5.12.0 and 6.5.18.0 SP releases. AEM Forms allows direct upgrades exclusively from the last two full installers. For example, AEM Forms facilitates direct upgrades to version 6.5.23.0 only from the last two full installers, namely 6.5.18.0 and 6.5.12.0. If you need to upgrade from an earlier upgrade, you can use a multi-hop upgrade to first go to a supported full installer release and then to the latest release.
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Deprecation: Platform support is updated with each full installer release. Any software marked as deprecated in the platform matrix may be removed from the supported platforms in subsequent releases or when the software reaches its end of support.
Service Packs
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Service Pack Coverage: Adobe provides technical support for AEM Forms environments using any of the latest six service packs. If your current version predates the last six service packs, Adobe strongly recommends upgrading to the latest version for optimal performance, security, and continuous support.
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Patch Update Guidelines: While using the patch installers to update, it is crucial to verify that the underlying full installer version is not more than two releases old. For instance, during the installation of service pack 6.5.23.0, ensure the underlying full installer version is either 6.5.18.0 or 6.5.12.0.
Recommended configurations recommendedconfigurations
Adobe recommends these configurations and provides full or restricted support as part of the standard software maintenance agreement:
Unsupported configurations unsupported-configurations
- IBM® DB2® database
- IBM® AIX® and Sun Solaris™ operating systems
Java™ Virtual Machines (JVM) java-virtual-machines-jvm
Adobe Experience Manager Forms requires a Java™ Virtual Machine to run, which is provided by the Java™ Development Kit (JDK) distribution. Adobe Experience Manager operates with the following versions of the Java™ Virtual Machines:
- Track the Security Bulletins from the Java™ vendor to ensure the safety and security of production environments and install the latest Java™ Updates.
- AEM Forms on JEE support only 64-bit JVMs on production environments.
Databases and CRX Persistence databases-and-crx-persistence
- IBM® DB2® is not supported for fresh installations. It is supported only for existing customers upgrading to AEM 6.5 Forms.
- MongoDB is third-party software and is not included in the AEM licensing package. For more information, see MongoDB licensing policy.
- To get the most of your AEM deployment, Adobe recommends licensing the MongoDB Enterprise version to benefit from professional support.
- Adobe Customer Care assists qualifying issues related to the usage of MongoDB with AEM. For more information, see the MongoDB for Adobe Experience Manager page.
- ‘File System’ includes block storage that is POSIX-compliant. This includes network storage technology. Mind that file system performance might vary and influences the overall performance. It is recommended to load test AEM with the network/remote file system.
- Only MongoDB Storage Engine WiredTiger is supported.
- MongoDB Sharding is not supported in AEM.
- AEM Forms on JEE do not support MySQL for RDBMK persistence.
- The Document Security module does not use Content Repository. It implies, if you are using only Document Security and do not plan to use HTML Workspace, HTML5 forms, or adaptive forms, then do not install Content Repository.
- AEM Forms on JEE do not support using MySQL for persisting AEM Repository (CRX-Repository).
Database drivers database-drivers
Application servers application-servers
Server operating systems server-operating-systems
Production environments production-environments
- glibc.x86_64 (2.17-196)
- libX11.x86_64 (1.6.7-4)
- zlib.x86-64 (1.2.7-17)
- libxcb.x86_64 (1.13-1.el7)
- libXau.x86_64 (1.0.8-2.1.el7)
- glibc-locale.x86_64 ( 2.17 or greater)
- OpenSSL 3 (required at default location on OS).
For OpenSSL 3 Installation: The libraries libcrypto.so.3 and libssl.so.3 must be available in the default library path represented by the LD_LIBRARY_PATH environment variable. If they are installed in a non-standard location, ensure that this path is added to LD_LIBRARY_PATH before starting the server.
Virtualized environment virtualized-environment
You can run AEM Forms on JEE on a physical machine or a virtual environment. However, if you encounter any issue with AEM Forms on a virtual environment, try replicating the issue on a physical machine. If the issue persists on the physical machine, contact Adobe Support for a resolution. For the issues that you are not able to replicate on a physical machine, contact your virtual environment vendor.
Development environments development-environments
LDAP servers (optional) ldap-servers-optional
Email servers (optional) email-servers-optional
Content managers and corresponding connectors content-managers-and-corresponding-connectors
Support for Cordova support-for-cordova
AEM Forms App now supports the Apache Cordova. Following are the platform-specific versions of Cordova that are supported:
- Apache Cordova 6.4.0
- Cordova iOS 4.3.0
- Cordova Android™ 6.0.0
- Cordova Windows 4.4.3
Requirements for PDF Generator
Software support for PDF Generator software-support-for-pdf-generator
- PDF Generator requires a 32-bit version of Acrobat 2020 classic track version 20.004.30006 to perform the conversion.
- PDF Generator supports only the 32-bit version of Microsoft® Office Professional Plus and other software required for conversion.
- The Microsoft® Office Professional Plus installation may use Retail or MAK/KMS/AD based volume licensing.
- If a Microsoft® Office installation becomes deactivated or unlicensed due to any reason, such as a volume licensed installation unable to locate a KMS host within a specified period, conversions may fail until the installation is relicensed and reactivated.
- PDF Generator does not support Microsoft® Office 365.
- PDF Generator supports the 32-bit version of OpenOffice on the Linux® operating system.
- PDF Generator conversions for OpenOffice are supported only on Windows and Linux®.
- The OCR PDF, Optimize PDF, and Export PDF features are supported only on Windows.
- A version of Acrobat is bundled with AEM Forms to enable PDF Generator functionality. The bundled version should only be accessed programmatically only with AEM Forms, during the term of the AEM Forms license, for use with AEM Forms PDF Generator. For more information, see AEM Forms product description as per your deployment (On-Premise or Managed Services)"
- PDF Generator service does not support Microsoft® Windows 10.
- PDF Generator fails to convert files using Microsoft® Visio 2019.
- PDF Generator fails to convert files using Microsoft® Project 2019.
PDF Generator supports only the 32-bit version of Microsoft® Office Professional Plus and other software required for conversion.
The Microsoft® Office Professional Plus installation may use Retail or MAK/KMS/AD based volume licensing.
If a Microsoft® Office installation becomes deactivated or unlicensed due to any reason, such as a volume licensed installation unable to locate a KMS host within a specified period, conversions may fail until the installation is relicensed and reactivated.
Exceptions to accessibility support exceptions-to-accessibility-support
The following subsystems of AEM Forms are not 508 compliant:
- Adaptive Forms Authoring UI
- Forms Manager Authoring UI
- Correspondence Management Authoring UI
- Admin UI (Administration Console UI)
System Requirements for AEM Forms on JEE system-requirements-for-aem-forms-on-jee
Minimum hardware requirements minimum-hardware-requirements
For additional requirements see:
Adobe Acrobat and Adobe Reader adobe-acrobat-and-adobe-reader
Supported Clients for AEM Forms on JEE supported-clients-for-aem-forms-on-jee
Workbench workbench
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Disk space for installation: 1.7 GB for Workbench only, 2.7 GB on a single drive for a full installation of Workbench, Designer, and the samples assembly 400 MB for temporary install directories - 200 MB in the user temp directory and 200 MB in the Windows temporary directory. If all of these locations reside on a single drive, there must be 1.5 GB of space available during installation. The files copied to the temporary directories are deleted when installation is complete.
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Memory for running Workbench: 2 GB of RAM
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Hardware requirement: Intel® Pentium® 4 or AMD® equivalent, 1-GHz processor
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Minimum 1024 X 768 pixels or greater monitor resolution with 16-bit color or higher
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TCP/IPv4 or TCP/IPv6 network connection to the AEM Forms on JEE server
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You must have Administrative privileges to install Workbench on Windows. If you are installing using a non-administrator account, the installer prompts you for the credentials for an appropriate account.
Designer designer
- Microsoft® Windows® 2016 Server, Microsoft® Windows® 2019 Server, Microsoft® Windows® 10, or Windows® 11
- 1 GHz or faster processor with support for PAE, NX, and SSE2.
- 1 GB of RAM for 32-bit or 2 GB of RAM for 64-bit OS
- 16-GB disk space for 32-bit or 20-GB disk space for 64-bit OS
- Graphics memory - 128 MB of GPU (256 MB recommended)
- 2.35 GB of available hard-disk space
- 1024 X 768 pixels or greater monitor resolution
- Video hardware acceleration (optional)
- Acrobat Pro DC, Acrobat Standard DC, or Adobe Acrobat Reader DC
- Administrative privileges to install Designer
- Microsoft® Visual C++ 2019 (VC 14.28 or greater) 32-bit runtime
Browsers browsers
Desktops desktops
- Safari is supported only on Macintosh OS X.
- Workspace supports Safari 5.1 on Macintosh OS X 10.6 and 10.7 with Acrobat DC or later versions. For more information about Safari 5.1 compatibility with Adobe Reader, Acrobat, see https://helpx.adobe.com/x-productkb/multi/safari-5-1-incompatible-reader.html.
- Administration Console is not supported on Safari.
- Correspondence Management does not support Windows® Internet Explorer 9.0 for AEM 6.1 forms.
- Forms Portal supports JAWS 14.0 screen reader software on Internet Explorer 11 for accessibility.
Mobile clients mobile-clients
- Forms Portal is supported on Safari on iPad only.
AEM Forms app aem-forms-workspace-app
Mobile device support mobile-device-support
AEM Forms app is available on the following platforms:
Adobe Document Security Extension for Microsoft® Office adobe-rights-management-extension-for-microsoft-office
Click here to see the system requirements for Adobe Document Security Extension for Microsoft® Office.
Exceptions to client support exceptions-to-client-support
AEM Forms on JEE support updates, patches, and fix packs on top of the specified major and minor version of supported software. However, update to the next major or minor version is not supported unless specified.
Third-party patch support policy third-party-patch-support-policy
The third-party software requirements for AEM Forms on JEE are documented in the “System Requirements” section of their respective product documents. Access all documentation from https://adobe.com/go/learn_aemforms_documentation_65 .
AEM Forms on JEE’s third-party reference platforms state the specific patch level of third-party infrastructure that was current during the development and release of AEM Forms on JEE, and from the minimum patch/service pack level of the infrastructure supported by that version of AEM Forms on JEE.
Adobe supports urgent or recommended patches issued by third-party vendors upon their release assuming that third-party vendors guarantee backward compatibility with the versions that AEM Forms on JEE support. Adobe will only support patches released after the minimum patch level stated in the AEM Forms on JEE documentation.
Sometimes, Adobe does not support third-party updates that change major functionality, and thus do not support full backward compatibility. For details on the supported updates, see Supported patch definitions for specific vendor products and the patch types Adobe supports.
Under circumstances beyond Adobe’s control, third-party patches that claim backward compatibility may have negative impact on the Adobe products or customer environments. In such cases, Adobe recommends that customers assess the impact of any urgent patch from a third-party before applying them to critical systems. Adobe works with third parties using reasonable business efforts to resolve such issues, either through normal Adobe support programs or by third parties rectifying the issue in their patch. This does not guarantee that a newly released third-party patch that will be supported by Adobe works as documented by the vendor or with AEM Forms on JEE.
Adobe reserves the right to change the third-party reference platforms supported by a AEM Forms on JEE release and their supported patch definitions at any given point.
Additional information for third-party patches can also be found by searching the Adobe Enterprise Support site for knowledgebase articles related to your product.