Supported Platforms for AEM Forms on JEE supported-platforms-for-aem-forms-on-jee
Support levels support-levels
AEM Forms on JEE server can be set up using any combination of supported operating systems, application servers, databases, database drivers, JDK, LDAP servers, and email servers.
This document lists the supported client and server platforms for AEM Forms on JEE. Adobe provides several levels of support, both for Adobe recommended configurations and for other configurations. The document also lists other supported software and their version, exceptions, patch definitions, and third-party software patch support policy.
- For a complete list of exceptions to supported server platforms, see Exceptions to supported server platforms.
- AEM Forms on JEE support only English, French, German, and Japanese versions of the supported operating systems and applications.
Upgrade and Support policy
Full Installer
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Upgrade Support for full installers: A full installer is released with every sixth AEM Service Pack. Full installer–based upgrades are supported starting from AEM 6.5.23.0 only.
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Deprecation and Removal: The platform support is updated with each full installer release. Any software marked as deprecated in the platform matrix during a full installer release is entitled to be removed from the supported platform matrix in a subsequent full installer release, indicating the end of support for the software.
Service Packs
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Service Pack Coverage: Adobe provides technical support for AEM Forms environments using any of the latest six service packs. If your current version predates the last six service packs, Adobe strongly recommends upgrading to the latest version for optimal performance, security, and continuous support.
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Patch Installer Guidelines: While using the patch installers to update, it’s crucial to verify that the underlying full installer version is not more than two releases old. For instance, during the installation of service pack 6.5.19.0, ensure the underlying full installer version is either 6.5.18.0 or 6.5.12.0.
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Patch Upgrade Support: You can keep upgrading to the latest service pack, until you are upgrading to the most recent supported platforms also. For example, upgrading from service pack 6.5.12.0 to 6.5.19.0 is possible, provided that you transition to a platform combination supported for 6.5.19.0.
Recommended configurations recommendedconfigurations
Adobe recommends these configurations and provides full or restricted support as part of the standard software maintenance agreement:
Unsupported configurations unsupported-configurations
For new installations, where feasible it is recommended to deploy AEM Forms on the modern OSGi stack to use the latest innovations around responsive Adaptive Forms for mobile, multi-channel Interactive Communications, and backend data integrations using Form Data Model.
Java™ Virtual Machines (JVM) java-virtual-machines-jvm
Adobe Experience Manager Forms requires a Java™ Virtual Machine to run, which is provided by the Java™ Development Kit (JDK) distribution. Adobe Experience Manager operates with the following versions of the Java™ Virtual Machines:
- Track the Security Bulletins from the Java™ vendor to ensure the safety and security of production environments and install the latest Java™ Updates.
- AEM Forms on JEE support only 64-bit JVMs on production environments.
Databases and CRX Persistence databases-and-crx-persistence
- MongoDB is third-party software and is not included in the AEM licensing package. For more information, see MongoDB licensing policy.
- To get the most of your AEM deployment, Adobe recommends licensing the MongoDB Enterprise version to benefit from professional support.
- Adobe Customer Care assists qualifying issues related to the usage of MongoDB with AEM. For more information, see the MongoDB for Adobe Experience Manager page.
- ‘File System’ includes block storage that is POSIX-compliant. This includes network storage technology. Mind that file system performance might vary and influences the overall performance. It is recommended to load test AEM with the network/remote file system.
- Only MongoDB Storage Engine WiredTiger is supported.
- MongoDB Sharding is not supported in AEM.
- The Document Security module does not use Content Repository. It implies, if you are using only Document Security and do not plan to use HTML Workspace, HTML5 forms, or adaptive forms, then do not install Content Repository.
Database drivers database-drivers
Application servers application-servers
Server operating systems server-operating-systems
Production environments production-environments
Virtualized environment virtualized-environment
You can run AEM Forms on JEE on a physical machine or a virtual environment. However, if you encounter any issue with AEM Forms on a virtual environment, try replicating the issue on a physical machine. If the issue persists on the physical machine, contact Adobe Support for a resolution. For the issues that you are not able to replicate on a physical machine, contact your virtual environment vendor.
Development environments development-environments
Exceptions to supported server platforms exceptions-to-supported-server-platforms
Consider the following exceptions while choosing a platform to set up your AEM Forms on JEE server.
- CRX-repository supports persistence of type TarMK and MongoDB.
- AEM Forms on JEE do not support JBoss® role-based access control (RBAC).
In addition, consider the following points while choosing software for Adobe AEM Forms on JEE deployments:
- AEM Forms on JEE support updates, patches, and fix packs on top of the specified major and minor version of supported software. However, update to the next major or minor version is not supported unless specified.
- Cluster-based installations do not support TarMK persistence. For information about supported persistence, see Choosing a persistence type for an AEM Forms installation.
- AEM Forms on JEE support various third-party software as per Adobe’s Third-party software support Policy.
- AEM Forms on JEE support platforms as per the support provided by third-party vendors. Some combinations may not be allowed by third-party vendors. For example, many vendors have not certified their application servers with Oracle. As a result, AEM Forms on JEE also do not support these combinations. To ensure that you choose the supported software versions, check the support matrix for the third-party vendors as well.
- AEM Forms on JEE do not support TarMK Cold Standby.
- AEM Forms on JEE do not support vertical clustering.
- AEM Forms on JEE do not support MySQL database on a clustered environment.
LDAP servers (optional) ldap-servers-optional
Email servers (optional) email-servers-optional
Content managers and corresponding connectors content-managers-and-corresponding-connectors
Support for Cordova support-for-cordova
AEM Forms App now supports the Apache Cordova. Following are the platform-specific versions of Cordova that are supported:
- Apache Cordova 6.4.0
- Cordova iOS 4.3.0
- Cordova Android™ 6.0.0
- Cordova Windows 4.4.3
Software support for PDF Generator software-support-for-pdf-generator
- PDF Generator supports only English, French, German, and Japanese versions of the supported operating systems and applications.
- PDF Generator requires Adobe Acrobat Pro DC (32-Bit) to perform the conversion.
- PDF Generator supports only the 32-bit version of Microsoft® Office Professional Plus and other software required for conversion.
- If a Microsoft® Office installation becomes deactivated or unlicensed due to any reason, such as a volume licensed installation unable to locate a KMS host within a specified period, conversions may fail until the installation is relicensed and reactivated.
- PDF Generator does not support Microsoft® Office 365.
- PDF Generator conversions for OpenOffice are supported on both Windows and Linux®.
- The OCR PDF, Optimize PDF, and Export PDF features are supported only on Windows.
- PDF Generator service does not support Microsoft® Windows 11
Exceptions to accessibility support exceptions-to-accessibility-support
The following subsystems of AEM Forms are not 508 compliant:
- Adaptive Forms Authoring UI
- Forms Manager Authoring UI
- Correspondence Management Authoring UI
- Admin UI (Administration Console UI)
System Requirements for AEM Forms on JEE system-requirements-for-aem-forms-on-jee
Minimum hardware requirements minimum-hardware-requirements
For additional requirements see:
Adobe Acrobat and Adobe Reader adobe-acrobat-and-adobe-reader
Supported Clients for AEM Forms on JEE supported-clients-for-aem-forms-on-jee
Workbench workbench
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Disk space for installation: 1.7 GB for Workbench only, 2.7 GB on a single drive for a full installation of Workbench, Designer, and the samples assembly 400 MB for temporary install directories - 200 MB in the user temp directory and 200 MB in the Windows temporary directory. If all of these locations reside on a single drive, there must be 1.5 GB of space available during installation. The files copied to the temporary directories are deleted when installation is complete.
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Memory for running Workbench: 2 GB of RAM
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Hardware requirement: Intel® Pentium® 4 or AMD® equivalent, 1-GHz processor
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Minimum 1024 X 768 pixels or greater monitor resolution with 16-bit color or higher
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TCP/IPv4 or TCP/IPv6 network connection to the AEM Forms on JEE server
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You must have Administrative privileges to install Workbench on Windows. If you are installing using a non-administrator account, the installer prompts you for the credentials for an appropriate account.
Designer designer
- Microsoft® Windows® 2016 Server, Microsoft® Windows® 2019 Server, Microsoft® Windows® 10, or Windows® 11
- 1 GHz or faster processor with support for PAE, NX, and SSE2.
- 1 GB of RAM for 32-bit or 2 GB of RAM for 64-bit OS
- 16-GB disk space for 32-bit or 20-GB disk space for 64-bit OS
- Graphics memory - 128 MB of GPU (256 MB recommended)
- 2.35 GB of available hard-disk space
- 1024 X 768 pixels or greater monitor resolution
- Video hardware acceleration (optional)
- Acrobat Pro DC, Acrobat Standard DC, or Adobe Acrobat Reader DC
- Administrative privileges to install Designer
- Microsoft® Visual C++ 2019 (VC 14.28 or greater) 32-bit runtime
Browsers browsers
Desktops desktops
- Safari is supported only on Macintosh OS X.
- Workspace supports Safari 5.1 on Macintosh OS X 10.6 and 10.7 with Acrobat DC or later versions. For more information about Safari 5.1 compatibility with Adobe Reader, Acrobat, see https://helpx.adobe.com/x-productkb/multi/safari-5-1-incompatible-reader.html.
- Administration Console is not supported on Safari.
- Correspondence Management does not support Windows® Internet Explorer 9.0 for AEM 6.1 forms.
- Forms Portal supports JAWS 14.0 screen reader software on Internet Explorer 11 for accessibility.
Mobile clients mobile-clients
- Forms Portal is supported on Safari on iPad only.
AEM Forms app aem-forms-workspace-app
Mobile device support mobile-device-support
AEM Forms app is available on the following platforms:
Adobe Document Security Extension for Microsoft® Office adobe-rights-management-extension-for-microsoft-office
Click here to see the system requirements for Adobe Document Security Extension for Microsoft® Office.
Exceptions to client support exceptions-to-client-support
AEM Forms on JEE support updates, patches, and fix packs on top of the specified major and minor version of supported software. However, update to the next major or minor version is not supported unless specified.
Third-party patch support policy third-party-patch-support-policy
The third-party software requirements for AEM Forms on JEE are documented in the “System Requirements” section of their respective product documents. Access all documentation from https://adobe.com/go/learn_aemforms_documentation_65 .
AEM Forms on JEE’s third-party reference platforms state the specific patch level of third-party infrastructure that was current during the development and release of AEM Forms on JEE, and from the minimum patch/service pack level of the infrastructure supported by that version of AEM Forms on JEE.
Adobe supports urgent or recommended patches issued by third-party vendors upon their release assuming that third-party vendors guarantee backward compatibility with the versions that AEM Forms on JEE support. Adobe will only support patches released after the minimum patch level stated in the AEM Forms on JEE documentation.
Sometimes, Adobe does not support third-party updates that change major functionality, and thus do not support full backward compatibility. For details on the supported updates, see Supported patch definitions for specific vendor products and the patch types Adobe supports.
Under circumstances beyond Adobe’s control, third-party patches that claim backward compatibility may have negative impact on the Adobe products or customer environments. In such cases, Adobe recommends that customers assess the impact of any urgent patch from a third-party before applying them to critical systems. Adobe works with third parties using reasonable business efforts to resolve such issues, either through normal Adobe support programs or by third parties rectifying the issue in their patch. This does not guarantee that a newly released third-party patch that will be supported by Adobe works as documented by the vendor or with AEM Forms on JEE.
Adobe reserves the right to change the third-party reference platforms supported by a AEM Forms on JEE release and their supported patch definitions at any given point.
Additional information for third-party patches can also be found by searching the Adobe Enterprise Support site for knowledgebase articles related to your product.
For any query related to supported formats or platform versions, contact AEM Forms support