Contact support contact-support
If you need assistance from the Experience Rollouts support team, use Adobe’s standard support channel to submit a request. The support team monitors incoming requests and responds as quickly as possible.
How to submit a support request submit-request
To submit a support request, follow these steps:
- Log in to the Adobe Admin Console.
- Navigate to Support in the top navigation.
- Select Open a support ticket.
- Fill in the request form with the details of your issue.
- Assign the ticket to the Experience Rollouts product and submit.
Alternatively, use the Contact Support option available in the right-hand panel of the Experience Rollouts console to open a support request directly from the product.
What to include in your request what-to-include
To help the support team investigate your issue as efficiently as possible, include the following information in your support request:
- Environment — Specify whether the issue occurs in Stage, Production, or both.
- Feature flag or release — Provide the name, key, or direct link to the affected feature flag, feature group, or release.
- Test user data — Include the user identifier (email, GUID, or visitor ID) of a user who is experiencing the issue.
- Steps to reproduce — Describe the exact steps you took that led to the issue.
- Expected vs. actual behavior — Describe what you expected to happen and what occurred instead.
- Screenshots or error messages — Attach any screenshots, error messages, or API responses that illustrate the issue.
- Any other relevant context — Include SDK version, application client ID, or recent configuration changes that may be related.
The more detail you provide, the faster the support team can diagnose and resolve the issue.
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