Request support extension for Adobe Experience Manager Forms 6.5
If your organization needs support for Adobe Experience Manager (AEM) Forms 6.5 beyond the official extended support end date, you can request a support extension.
Description description
Environment
Adobe Experience Manager (AEM) Forms 6.5
Symptoms
Adobe Experience Manager (AEM) Forms 6.5 has a published extended support end date. Organizations that require support beyond this date due to business or migration needs can request an individual extension. Support extension requests must be directed to Adobe’s sales or account management teams for consideration.
Resolution resolution
Follow these steps to request a support extension:
- Review the official extended support end date for AEM Forms 6.5 to determine your organization’s needs.
- Prepare details about your current environment, migration plans, and any relevant contracts or business requirements.
- Contact your Adobe sales or account management representative to discuss the possibility of an individual support extension. If you do not have a direct contact, you can reach out through the Adobe website or through your organization’s procurement channels.
- Provide the prepared details to facilitate the discussion with Adobe sales or account management.
- Wait for a response from Adobe regarding the feasibility, terms, and conditions of any potential support extension.
To verify, confirm with your Adobe sales or account management contact whether an extension is possible and ensure any agreements are documented.
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