AEM as a Cloud Service: Sites Product Profile users cannot see Sites console

Last update: October 30, 2026

This article explains how to resolve an issue where users assigned to the Sites Product Profile in Adobe Experience Manager (AEM) as a Cloud Service cannot see the Sites console after logging in.

Description description

Environment

Adobe Experience Manager as a Cloud Service (all versions)

Issue/Symptoms

Users assigned to the Sites Product Profile in the Adobe Admin Console can authenticate successfully to AEM.
The Sites console does not appear in the AEM navigation or home screen for these users.
Users cannot access Sites features.

Cause

This issue can occur if group synchronization or permissions are misconfigured, or if a custom ACL or user/group management tool overrides the default access for Sites Product Profile users.

Resolution resolution

Follow the steps below to resolve the issue:

In the Adobe Admin Console, verify that the affected user is assigned to the correct Sites Product Profile for the relevant AEM environment.
In AEM, ensure that the user is a member of at least the AEM Users group. Membership in the Sites Product Profile alone may not be sufficient if group synchronization or permissions are misconfigured.
If your environment uses a custom ACL or user/group management tool, review its configuration to ensure that it does not restrict access to the Sites console for users in the Sites Product Profile. Adjust the tool’s settings as needed to grant the required permissions.
Have the affected user log in again and verify that the Sites console is visible in the AEM navigation or home screen.
If other users experience the same issue, repeat these steps for each affected user.

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