Content AI Sources tab fails to load in Adobe Experience Manager Cloud Manager
This article explains how to troubleshoot and resolve the issue where the Content AI Sources tab in Adobe Experience Manager (AEM) Cloud Manager fails to load and displays a Something went wrong error.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS), accessed via Cloud Manager
Symptoms
When accessing the Content AI Sources tab in Cloud Manager, the following error message appears: Something went wrong - We couldn’t load your content sources. Please try again later. The error persists after clicking Try again, and after reloading the page. No content sources are displayed, preventing you from connecting an existing AEM index or creating a new crawled source.
Cause
This issue can be caused by incomplete environment modernization tasks, missing or misconfigured user permissions, or API credential issues. The problem may also be environment-specific.
Resolution resolution
Follow the steps below to resolve the issue:
- Verify that your user account is assigned to the appropriate administrator product profile for your program and environment in the Adobe Admin Console.
- Confirm that license provisioning is completed for your user account.
- Ensure that an Adobe Developer Console project exists with the AEM Content AI API enabled, and that both API Key and OAuth Server-to-Server credentials are configured and scoped to the correct environment.
- In Cloud Manager, check for any outstanding environment modernization tasks, such as Add new product profiles to your environments. If such tasks are present, and the environment status indicates that product profiles need to be added, complete the required steps.
- Test accessing the Content AI Sources tab in other environments to determine if the issue is specific to one environment.
- If the issue persists after completing the above steps, contact Adobe Support. Provide details about your program, environment, and the exact error message to assist with further diagnosis.
To verify resolution, reload the Content AI Sources tab, and confirm that content sources are displayed and can be managed.