AEM as a Cloud Service: Renditions panel empty due to Dynamic Media image preset configuration

Last update: October 26, 2026

This article explains how to resolve an issue in Adobe Experience Manager as a Cloud Service where the Assets UI Renditions panel appears empty for DAM assets due to a malformed Dynamic Media image preset configuration.

Description description

Environment

Adobe Experience Manager as a Cloud Service

Issue/Symptoms

The Renditions panel in the Assets UI does not display any renditions for DAM assets, even though rendition binaries are present in the repository.
The issue is typically limited to a specific environment and is not resolved by reprocessing assets.

Cause

A malformed Dynamic Media image preset configuration prevents the UI from rendering available renditions.

Resolution resolution

Follow the steps below to resolve the issue:

Review your Dynamic Media image preset configurations in your codebase or configuration source, such as a Git repository or configuration package.
Identify any malformed or unnecessary image preset nodes, especially under the path /conf/global/settings/dam/dm/presets/macros/.
Correct any invalid preset definitions to match the required Dynamic Media image preset format, or remove any presets that are not needed.
Deploy the corrected configuration to your AEM as a Cloud Service environment using the supported deployment method, such as a Cloud Manager pipeline.
After deployment, refresh the Assets UI and verify that the Renditions panel now displays the available renditions for DAM assets.

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