DocumentationExperience Cloud KCS

Locating Author and Publish instances in New Relic for Adobe Experience Manager

Last update: October 21, 2026

This article describes how to identify and access Author and Publish instances in the New Relic monitoring dashboard for Adobe Experience Manager, especially when instance names include region-specific suffixes.

Description description

Environments

  • Adobe Experience Manager as a Cloud Service (AEMaaCS)
  • Adobe Experience Manager (AEM)

Symptoms

  • In Adobe Experience Manager deployments, Author and Publish instances aren’t immediately visible in the New Relic monitoring dashboard.
  • This happens because instance names often include a region identifier as a suffix, which may not be familiar or clearly documented.
  • As a result, it’s difficult to locate monitoring data for specific Author or Publish nodes, even though these instances are present and reporting data.

Resolution resolution

Follow the steps below to resolve the issue:

  1. Log in to your New Relic account.

  2. Navigate to APM & Services, and select All Entities.

  3. Review the list of application names. Author and Publish instances typically follow a naming pattern such as aem-author-prod- or aem-publish-prod-, where ‘’ is a region-specific identifier (For example: ue2 or another code representing your deployment’s cloud region).

  4. Look for application names that contain author or publish to identify the relevant instances.

  5. Click on the desired instance name (Author or Publish) to view detailed monitoring data.

  6. If you don’t see the expected instances:

    • Confirm that you have selected the correct environment (such as Dev or Prod).

    • Ensure your New Relic user account has the necessary permissions to view all entities.

  7. After locating the instance, verify that monitoring data is being displayed as expected.

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