DocumentationExperience Cloud KCS

AEM Core and B2B-Core bundles not active after deployment

Last update: October 14, 2026

This article explains how to resolve an issue where the Core and B2B-Core bundles remain inactive after deployment in Adobe Experience Manager, causing the application to be inaccessible.

Description description

Environment

  • Adobe Experience Manager (AEM)
  • Issue occurs in Stage or other environments after deployment

Symptoms

  • Core and B2B-Core bundles remain inactive after deployment.
  • Application is inaccessible or doesn’t function as expected.
  • No specific error messages or stack traces are shown.

Resolution resolution

Follow the steps below to resolve the issue:

  1. Log in to the AEM environment where the issue occurs.
  2. Navigate to the Web Console Bundles page (For example: http://<host>:<port>/system/console/bundles).
  3. Review the list of installed bundles and locate the Core and B2B-Core bundles.
  4. Check for any inactive or stale versions of these bundles.
  5. Remove any stale or conflicting versions of the Core and B2B-Core bundles.
  6. Redeploy the correct versions of the Core and B2B-Core bundles to the environment.
  7. Refresh the Bundles page, and verify that both bundles are now in the Active state.
  8. Confirm that the application is accessible and functioning as expected.
  9. If the bundles remain inactive, review the bundle dependencies and logs for any additional issues, and ensure all required dependencies are present.
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