DocumentationExperience Cloud KCS

Retrieve and manage error logs for specific dates in Adobe Experience Manager as a Cloud Service

Last update: October 22, 2026

This article explains how to retrieve production publish error logs for a specific date range in Adobe Experience Manager as a Cloud Service, including guidance on log forwarding configuration for efficient troubleshooting.

Description description

Environment

  • Adobe Experience Manager as a Cloud Service production Publish environment
  • Cloud Manager access to the relevant program and environment

Issue/Symptoms

  • You need production Publish error logs for one or more specific dates.
  • Large log files make manual extraction and searches for Java class names or keywords difficult.
  • You need ongoing or automated access to logs for troubleshooting.

Cause

Cloud Manager lists available logs by service and date (UTC), and retains them for seven days. Searching large log files manually can take time. Log forwarding is configured separately when you need ongoing access through a supported logging destination.

Resolution resolution

Follow the steps below to retrieve and review production Publish error logs:

  1. Sign in to Cloud Manager and select your organization.
  2. In the My Programs console, select the relevant program.
  3. From the Overview page, go to the Environments card.
  4. Select Download Logs from the environment’s ellipsis menu.
  5. In the Download Logs dialog, select the Publish service. Find the aemerror log entry for each required date (UTC). Note: Cloud Manager retains logs for seven days. For ongoing access beyond that period, configure log forwarding to a supported destination.
  6. Download the aemerror entry for each required date.
  7. To filter by Java class name or keyword, open the downloaded log in a text editor and search for the relevant terms.
  8. For ongoing or automated log access, configure log forwarding to a supported destination, such as Splunk. Follow Access and manage logs.
  9. After you retrieve or forward the logs, verify that they contain the required dates and search terms.
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