Universal Editor drag-and-drop authoring unavailable in Adobe Experience Manager 6.5 LTS on Adobe Managed Services
This article explains how to enable drag-and-drop block and component authoring in Universal Editor for an Adobe Experience Manager (AEM) 6.5 LTS environment on Adobe Managed Services. In the affected environment, authors must use the traditional Page Editor to insert components because the required Universal Editor dependencies are not available. To fix this, confirm the installed AEM version and service pack, coordinate the required update through Adobe Managed Services, and verify the Universal Editor authoring experience.
Description description
Environment
- Adobe Experience Manager 6.5 LTS on Adobe Managed Services
- Universal Editor authoring for a supported headless implementation
Issue/Symptoms
- Authors cannot drag and drop blocks or components in Universal Editor.
- Authors can insert components only through the traditional Page Editor.
- No explicit error message is displayed; the drag-and-drop feature is unavailable.
Cause
The drag-and-drop authoring capability depends on the AEM release, service pack, and Universal Editor dependencies available in the environment. In the source scenario, the required dependencies or configurations are not available in the installed environment.
Resolution resolution
Follow the steps below to resolve the issue:
- Log in to your AEM instance and check the installed version and service pack level.
- Confirm that the environment is running AEM 6.5 LTS SP3 or later.
- If the environment is running an earlier version, work with your AMS team to upgrade to AEM 6.5 LTS SP3 or later.
- After the upgrade is complete, open Universal Editor and verify that drag-and-drop authoring is available.
- If drag-and-drop authoring is still unavailable after the upgrade, contact Adobe Support for further assistance.
Notes:
- AEM 6.5 LTS SP3 and later include the dependencies required for Universal Editor drag-and-drop functionality.
- No additional manual configuration is required after the service pack is installed.