AEM On Premise admin homepage navigation unresponsive
In Adobe Experience Manager (AEM) On-Premise, the admin homepage navigation can become unresponsive and prevent access to workspace tiles. The navigation console displays correctly, but navigation links and dashboard buttons do not respond to user interaction. To fix this issue, upgrade the affected instance to a supported AEM version.
Description description
Environment
Adobe Experience Manager (AEM) On-Premise
Issue/Symptoms
- The admin homepage navigation becomes completely unresponsive.
- The navigation console UI displays correctly, but navigation links and dashboard buttons cannot be clicked.
- Users cannot access workspace tiles such as Sites, Assets, and Projects.
- The issue occurs after logging in with valid credentials and attempting to interact with the homepage dashboard.
- The behavior blocks content authors and testers from completing their work.
Resolution resolution
Follow these steps to resolve the issue.
- Check the current version of your AEM On-Premise instance where the issue occurs.
- If the instance runs an outdated or unsupported service pack, plan an upgrade to a currently supported AEM version.
- Follow Adobe’s official upgrade procedures for your AEM version and update the instance to the latest supported service pack.
- After the upgrade, sign in to the admin homepage and verify that the navigation links and dashboard buttons respond correctly.
- If the issue persists after the upgrade, collect the relevant logs and contact Adobe Support.
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