New Relic Synthetic Monitoring is unavailable in Adobe-managed AEMaaCS accounts
In Adobe Experience Manager as a Cloud Service, you can open Adobe-managed New Relic from Cloud Manager, but you cannot create Synthetic monitors, API keys, log ingestion keys, or alerting rules. Permission errors occur because the Adobe-provided New Relic account is intentionally limited to read-only APM access. As a result, your attempts to save monitors or manage the New Relic organization fail by design. Verify that your environment uses the Adobe-managed New Relic account and use a supported alternative for Synthetic Monitoring.
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Cloud Manager
- Adobe-managed New Relic account
Issue/Symptoms
- New Relic returns You do not have permission to save monitors on this account.
- New Relic returns This looks like a job for an admin – You don’t have permission to manage your organization.
- You cannot save a Synthetic monitor, or the Synthetic monitor creation UI is disabled.
- You cannot create API keys or log ingestion keys.
- You cannot configure alerting or organization-level settings.
Cause
Adobe provisions a dedicated New Relic sub-account for AEM as a Cloud Service that is restricted to read-only APM capabilities. Synthetic Monitoring, alerting, log ingestion, API key creation, and organization-level configuration are not supported in that Adobe-managed account. Permission errors appear because those features are intentionally unavailable.
Resolution resolution
To resolve permission errors for Synthetic Monitoring in Adobe-managed AEMaaCS New Relic, follow these steps:
- Confirm that the environment is Adobe Experience Manager as a Cloud Service and that New Relic is accessed through Cloud Manager.
- Explain to users that the Adobe-managed New Relic account provides read-only APM access only.
- Do not attempt to create Synthetic monitors, API keys, log ingestion keys, or alerting rules in the Adobe-managed account, because those features are unsupported.
- Use a customer-owned New Relic account if Synthetic Monitoring is required.
- Use another supported monitoring solution if the organization needs capabilities that are not available in the Adobe-managed New Relic account.
- If there is uncertainty about whether the account is Adobe-managed or customer-owned, contact Adobe Support.