Troubleshooting AEM environment creation failures in Cloud Manager

Last update: July 2, 2026

AEM environment creation in Cloud Manager can fail because of missing required configuration, insufficient permissions, pipeline execution issues, provisioning timeouts, or concurrent environment creation requests. Verify the required configuration, permissions, provisioning status, and pipeline logs to identify and resolve the failure.

Description description

Environment

Adobe Experience Manager as a Cloud Service (AEMaaCS)
Cloud Manager

Issue/Symptoms

Environment creation remains in the Provisioning or Creating state for an extended period.
Cloud Manager fails to create the environment.
Required product profiles or configuration are missing.
Pipeline logs show permission, configuration, or provisioning errors.

Cause

Environment creation can fail because of missing required product profiles, insufficient permissions, configuration errors, provisioning timeouts, pipeline failures, or concurrent environment creation requests.

How to confirm

Verify that required product profiles exist.
Confirm the user has Cloud Manager permissions.
Ensure another environment creation is not already running.
Review pipeline logs for provisioning or permission errors.

Resolution resolution

Follow these steps to resolve the issue

Verify that the required product profiles exist in Adobe Admin Console. Create them if they are missing.
Confirm that the user has the required Cloud Manager permissions.
Ensure that no other environment creation process is currently running.
Review Cloud Manager pipeline logs for permission, configuration, or provisioning errors.
Validate the Program and Environment type settings before creating the environment again.
Retry environment creation after correcting the identified issues.

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