403 error when accessing the Site‑Wide Analysis Tool
Accessing the Site‑Wide Analysis Tool (SWAT) in Adobe Commerce via a bookmarked URL or a direct URL returns a 403 error instead of loading the tool. The issue occurs when opening the tool outside the Adobe Commerce Admin navigation, even after successful sign‑in. To resolve the issue, verify permissions and open the tool from Admin navigation.
Description description
Environment
- Product: Adobe Commerce
- Applies to: Cloud only (Saas)
- Scenario: Accessing the Site‑Wide Analysis Tool through a bookmarked or direct URL
Issue/Symptoms
Accessing the Site‑Wide Analysis Tool using the standard link provided for SWAT results in a 403 error.
Steps to Reproduce:
- In the Adobe Commerce Admin, go to Reports
>System Insights>Site‑Wide Analysis Tool. - Allow the Site‑Wide Analysis Tool to open in a new window.
- Bookmark or copy the URL of the Site‑Wide Analysis Tool.
- Access the Site‑Wide Analysis Tool using the bookmarked or copied URL.
Resolution resolution
Follow the steps below to address the issue:
- Go to System
>Permissions>User Roles in the Adobe Commerce Admin. - Open the assigned role and verify that the Site‑Wide Analysis Tool permission is selected. Save the changes.
- Access the Site‑Wide Analysis Tool from Reports
>System Insights>Site‑Wide Analysis Tool. - If the 403 error persists, record a short video that captures the issue as it occurs.
- Share the video recording with Adobe Commerce Technical Support for further analysis and assistance.
- Verify that access is restored after following the guidance provided by support.
3d58f420-19b5-47a0-a122-5c9dab55ec7f