Documentation

Error “First Name is not valid!” during Adobe Commerce login

Last update: Fri May 01 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

An error message stating First Name is not valid! appears when signing in to the Adobe Commerce account portal and blocks account access. Updating the first and last name fields in the Adobe account profile resolves the validation error and restores login access.

Description description

Environment

Adobe Commerce on Cloud infrastructure

Issue/Symptoms

  • The login to the Adobe Commerce account portal fails with the error First Name is not valid!.
  • The error appears immediately after you submit valid Adobe ID credentials.
  • A password reset attempt triggers the error Access Token cannot be generated.
  • Account access remains blocked despite successful credential verification.

Resolution resolution

Follow the steps below to address the issue:

  1. Open the https://account.adobe.com/profile and sign in using your Adobe ID.
  2. Update the First name and Last name fields with valid values and save the profile changes.
  3. Return to the Adobe Commerce login and sign in again using the same credentials.
  4. Confirm that access completes successfully without validation or access token errors.

Unable to log in to Adobe Commerce support or cloud account

recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f