Documentation

Adobe Campaign Delivery Throughput Report Shows Higher Processed Count

Last update: Thu Feb 05 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Campaign, the Delivery Throughput report displays higher processed or sent-per-hour values that don’t align with the success metrics shown in the delivery summary. This happens because the report shows the hourly delivery rate instead of the raw counts. To fix this, review how throughput rate is calculated and use the updated raw-count reporting enhancement.

Description description

Environment

  • Product: Adobe Campaign
  • Versions: V7 and V8

Issue/Symptoms

  • When you open any delivery and navigate to Reports from the Summary tab, the Delivery Throughput report graph does not match the success metric numbers.
  • The Delivery Throughput report displays delivery‑per‑hour rates that appear higher than the actual processed counts shown in other delivery metrics.

Resolution resolution

To resolve the issue, refer to the following points:

  • Understand that the Delivery Throughput report displays the rate of deliveries sent over an hour, divided into 10‑minute intervals, rather than the raw number of deliveries sent in each interval.
  • Review your results knowing that a delivery of 6 million may appear as if it sent 1 million every 10 minutes because the graph represents the hourly rate, even when the actual processed result is lower.
  • Use the enhancement NEO‑93759, which introduces a dedicated report that shows raw delivery results instead of calculated throughput rate.
  • Refer to the updated documentation for clearer details about how the current Throughput report presents delivery performance.
recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f