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Operating system and device version data missing in tracking logs Adobe Campaign Managed Cloud

Last update: Wed Feb 11 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Campaign Managed Cloud, tracking logs show device and operating system family information. The product does not include fields for operating system version or device model or version. To fix this issue, parse the user agent string to get detailed data.

Description description

Environment

  • Product: Adobe Campaign Managed Cloud
  • Version: v8 (Console Build 8.7.2, Server Build 8.7.2)
  • Constraints: No out-of-the-box fields for OS version or device model or version in tracking logs

Issue/Symptoms

  • Tracking logs display device family and operating system family only
  • No separate fields for operating system version or device model or version
  • Detailed information is available only in nms:userAgent and requires manual extraction

Resolution resolution

To fix this issue, follow these steps:

  1. Export the relevant tracking log table (such as nms:trackingLogRcp) containing the nms:userAgent field.
  2. Parse the nms:userAgent field to extract operating system version and device model or version information. Note: Some user agents may not provide complete device model/version details, especially on certain platforms like iOS.
  3. Use regular expressions or third-party user agent libraries to assist with parsing if needed.
  4. Populate custom fields with the extracted data for further analysis or reporting. Note: There is no additional enrichment beyond what is present in nms:userAgent.
  5. Verify that the extracted data meets your reporting requirements.

Notes

  • The @browserVersion field exists because browser versions are easy to parse. There is no similar field for OS or device versions.
  • Some records include OS version details in @OSName, but this is inconsistent and unreliable.
  • Standard reports can show OS breakdowns and sometimes OS versions if they appear in the user agent string. More detailed extraction requires customization.
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