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AEP: Negative record counts in profile snapshot generation

Last update: Thu May 29 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

You observe negative record counts in the profile snapshot bar graph within Adobe Experience Platform (AEP). This is due to how the system processes and displays daily changes in profile data.

Description description

Environment

Adobe Experience Platform (AEP)

Issue/Symptoms

You might notice negative values in the profile snapshot bar graph on certain days. This raises concerns about data accuracy and potential system errors.

Resolution resolution

This behavior is explained by the following processes:

  • The profile snapshot is updated daily by a chained export job that runs after segmentation jobs. It ingests a new batch of stitched profiles from the Unified Profile Service (UPS), replacing the previous day’s batch, which then becomes inactive.

  • The bar graph shows the difference in outputRecordCountbetween two consecutive days. For example,

    • On May 15, the outputRecordCount was 36,627,371.
    • On May 16, the outputRecordCount dropped to 36,558,670.
    • The difference (May 16th minus May 15th) results in a negative value: 36,558,670 - 36,627,371 = -68,701, indicating a drop in ingested records.
    • The same logic applies to other days, whether the count increases or decreases.

  • A negative value means the record count decreased from the previous day. A positive value means it increased.

  • This calculation method accurately reflects daily changes in ingested records. Negative values don’t indicate any issues with data ingestion or deletion.

If you need more details about this process or other features in Adobe Experience Platform, contact Adobe Support for help.

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