Documentation

“Domain is still in use. Please delete associated domain mapping first” error in AEM as a Cloud Service

Last update: Wed May 14 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses the Domain is still in use. Please delete associated domain mapping first error in Adobe Experience Manager (AEM) as a Cloud Service. This occurs when a domain is reported as still in use, even after being removed from all visible configurations. This article explains the cause and provides steps to resolve stuck domain mappings effectively.

Description description

Environment

Product: Adobe Experience Manager (AEM) as a Cloud Service – Sites
Environment: Production
Features: Domain Settings, Edge Delivery Services

Issue / Symptoms

  • When attempting to delete or reconfigure a domain mapping, Domain is still in use. Please delete associated domain mapping first error appears.
  • Domain appears as Still in use  even after removal from visible configurations.
  • Unable to delete or remap the affected domain.
  • Error persists despite clearing cache or reviewing the domain settings.

Resolution resolution

To resolve this issue, follow these steps:

  1. Navigate to the affected environment’s Domain Mappings section in AEM Cloud Manager and verify that the problematic domain has no active references.
  2. Remove references by checking both the Domain Mappings and Edge Delivery Sites sections, and deleting any residual references associated with the affected domain.
  3. Purge the CDN cache using AEM’s cache management tools. Refer to the CDN cache purge documentation and follow best practices to avoid disruptions in production environments.
  4. Contact Adobe Support if the issue persists due to stuck domain mappings in internal databases. The Engineering Team can manually update the internal database entries to reflect the correct deletion status.
  5. After completing the above steps, retry deletion or remap the problematic domains via AEM Cloud Manager’s Domain Settings. Ensure DNS settings and SSL certificates are properly configured before remapping.
  6. Validate changes by testing access and confirming configuration updates for the affected domain.
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