Downloading from repo.magento.com fails for Adobe Commerce on-premises installations

Last update: Mon Feb 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article discusses the Adobe Commerce issue where downloading from repo.magento.com fails with an error for on-premises installations. To resolve the File could not be downloaded (HTTP/1.1 404 Not Found) error, verify that your license is current, there are no pending invoices, and then review any previous requests to change the account owner.

Description description

Environment

Adobe Commerce On-Premises, version 2.4.4

Issue

An error is thrown when downloading or installing Adobe Commerce on-premises:

The "https://repo.magento.com/archives/magento/module-customer-segment/magento-module-customer-segment-102.0.5.0-patch2.zip" file could not be downloaded (HTTP/1.1 404 Not Found)

Cause

Your entitlements have expired, or the license owner has changed, and the MAGE ID is associated with the previous account owner, as indicated at https://commercemarketplace.adobe.com/customer/account/edit/.

Resolution resolution

Ensure your license is up to date, confirm there are no pending invoices, and review any previous requests to change the account owner.

If you find that the error occurs due to an invoicing or lapsed contract issue, contact your Adobe Account Team for guidance to get this resolved. After your license is re-activated, your support and deployment entitlements will be restored.

If it is not due to an invoicing or lapsed contract issue, follow the steps below:

Step 1

Check if the account owner is able to log in to https://commercemarketplace.adobe.com/customer/account successfully.

If the login fails, submit a Support Request at https://experienceleague.adobe.com/home?support-tab=home#support and request further assistance.
If the login is successful, proceed to Step 2.

Step 2

Check if the MAGE ID at https://commercemarketplace.adobe.com/customer/account/edit/ is associated with the current account owner’s email address.

If no, submit a support case directly to the Marketplace team at Adobe Commerce Marketplace.
- To do so, navigate to the bottom of the page and click Contact Us, which opens a form to submit a Marketplace support ticket.
- If that doesn’t work, send an email directly to Commerce Marketplace Support, requesting to update the email address associated with the MAGE ID.
  Example email template:
  Please update the email address on MAG00XXXXXXX from previous-owner@email.com to new-owner@email.com.
If yes, submit a support request at https://experienceleague.adobe.com/home?support-tab=home#support for further assistance.

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