“Could not translate host name…” error | ACS

Last update: Wed Oct 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

If you are getting - Could not translate host name xxxxxx.eu-west-1.rds.amazonaws.com to address: Temporary failure in name resolution error on multiple ACS screens, follow these steps to identify the instances under containers.

Description description

Environment

Campaign Standard

Issue/Symptoms

"Could not translate host name xxxxxx.eu-west-1.rds.amazonaws.com" to address: Temporary failure in name resolution"" thrown on multiple Adobe Campaign Standard (ACS) screens.

Steps to reproduce:

Go to Marketing plans > Programs and campaigns > Europe > Recurring campaigns > Global
Select one of the running campaigns
Click on delivery
Open the logs of the delivery and click on Sending logs
Click on one of the addresses that hasn’t been already opened to see the email sent - "Could not translate host name xxxxxx.eu-west-1.rds.amazonaws.com" to address: Temporary failure in name resolution"" is displayed.
Create a new delivery and try to insert a new link - "Could not translate host name xxxxxx.eu-west-1.rds.amazonaws.com" to address: Temporary failure in name resolution"" is displayed.

Resolution resolution

Solution:

To identify which container is not available, run r/test on each of them.
Once the container is identified, it needs to be restarted. Raise a ticket with the support team to do so.

Cause:

One of the instance containers is not available.

recommendation-more-help

3d58f420-19b5-47a0-a122-5c9dab55ec7f