Cannot add a new version to a proof
Solve the issue where you cannot upload a new version of a proof by checking Proof Permission Profile and Document Details.
Description description
Environment
Workfront
Issue/Symptoms
When trying to upload a new version of a proof to an existing proof, the system shows that an error occurred, and the new version does not get uploaded.
Resolution resolution
Step to resolve:
Check the Document Details to ensure that the document is checked in. Follow the steps below:
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Go to the Document Details page.
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Ensure that the document isn’t checked out by looking at the Basic Information section on the right-hand side.
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If the document is checked out, the person who checked out the document or a system administrator will need to check that document in the Document Details.
Check the Uploader’s Proof Permission Profile. Follow the steps below:
Note: If a user’s Proof Permission Profile is set to Manager, they will only be able to upload brand new proofs and new versions of proofs on their own uploads. They would NOT be able to upload new proof versions originally uploaded by other users.
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The user will need to check who uploaded the original proof.
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After checking who uploaded the Proof, they need to check their own Proof Permission Profile. A System Administrator needs to look this up for the user.
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The Proof Permission Profile can be found by going to the Workfront profile of the user who attempted to upload the new version
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Click on the 3 dots next to their name
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Edit
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Scroll to the Access section
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If the user’s Proof Permission Profile is set to Manager there are two options:
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A System Administrator needs to change the user’s permission to Supervisor or Administrator.
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The original uploader of the existing proof will need to upload the new version.
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For more details, go through following links under Workfront Guide: