Images not showing in email designer

This article will help you learn how to resolve the issue where images uploaded to emails/deliveries in the Adobe Campaign Standard instance are not showing.

Description description

Environment

Adobe Campaign Standard

Issue/Symptoms

Images uploaded to emails/deliveries in the Adobe Campaign Standard instance are not showing (shows broken image icon) in the email designer interface.

Resolution resolution

Steps to reproduce:

  1. Log into the ACS instance.
  2. Navigate to Marketing Activities.
  3. Select deliveries from the filtering menu on the left.
  4. Open any delivery and click on it.
  5. On the  Content tab, click on the broken image icon.

To confirm if this is a certificate issue, follow the steps to reproduce. Then, open the Chrome DevTool using the keypad shortcut Ctrl+Shift+J. Navigate to the Console tab to view the error message: “Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID”.

Use Control Panel to verify the subdomain and install the SSL certificate.

Another way to solve the issue is to update the publicResourceConfig with https://res.domainname.jp/res (this should be done by Tech Ops request). Make sure that the domain name from https://res.domainname.jp/res is a domain with valid SSL certificates.

Cause

Subdomains/Certificates not verified in the Control Panel. There is no SSL certificate for a subdomain.

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