Images not showing in email designer
This article helps you learn how to resolve the issue where images uploaded to emails/deliveries in the Adobe Campaign Standard instance are not showing.
Description description
Environment
Adobe Campaign Standard
Issue/Symptoms
Images uploaded to emails/deliveries in the Adobe Campaign Standard instance are not showing (shows broken image icon) in the email designer interface.
Resolution resolution
Steps to reproduce:
- Log into the ACS instance.
- Navigate to Marketing Activities.
- Select deliveries from the filtering menu on the left.
- Open any delivery and click on it.
- On the Content tab, click on the broken image icon.
To confirm if this is a certificate issue, follow the steps to reproduce. Then, open the Chrome DevTool using the keypad shortcut Ctrl+Shift+J. Navigate to the Console tab to view the error message: “Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID”.
Use the Control Panel to verify the subdomain and install the SSL certificate.
Another way to solve the issue is to update the publicResourceConfig with https://res.domainname.jp/res (this should be done by Tech Ops request). Make sure that the domain name from https://res.domainname.jp/res is a domain with valid SSL certificates.
Cause
Subdomains/Certificates not verified in the Control Panel. There is no SSL certificate for a subdomain.
Related Readings
- Monitor your subdomain in the Control Panel Guide.
- Add SSL Certificate in the Control Panel Tutorials.