DNS configuration issue for www record | AEMaaCS

When attempting to configure DNS, for example, as described in the AEM as a Cloud Service user guide under Configuring DNS Settings, you may encounter errors related to the www record. This article provides a solution to help you resolve the issue.

Description description

Environment

Adobe Experience Manager as a Cloud Service (AEMaaCS)

Issue/Symptoms

When trying to configure a Domain Name System (DNS), for example, as described in Configuring DNS Settings in the AEM as a Cloud Service user guide, you get the errors with the www record.

The www record required an IP and the customer tried with the following combinations without success:

- www  - A - 600 - cdn.adobeaemcloud.com

- www - CNAME - 600 - cdn.adobeaemcloud.com

- www - A - 600 - example.com

- www - A - 600 - 151.101.195.10

When using the dig command for the domain there are missing entries for the www record [ 1] .

dig example.com

ANSWER SECTION:
example.com. 0 IN      A       151.101.131.10
example.com. 0 IN      A       151.101.3.10
example.com. 0 IN      A       151.101.67.10
example.com. 0 IN      A       151.101.195.10

dig www.example.com

ANSWER SECTION:
www.example.com. 0 IN  A       151.101.195.10

Resolution resolution

Add a second domain in Cloud Manager for your website, ensuring that you include the SSL certificate uploaded in the Cloud Manager UI.

Related reading

Adding a custom domain in AEM as a Cloud Service user guide.