Managing incoming SMS keywords

The keyword should be a single word. Multiple words with spaces aren’t allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid using spaces or tabs or special characters.

Description description

Environments

  • Adobe Campaign (AC)
  • Adobe Campaign Standard (ACS)

Issue

Automatic Reply sent to MO in the External Account of SMS doesn’t work with multiple keywords.

Resolution resolution

The “Automatic Reply sent to MO” has a keyword that the recipients can send to get an auto-reply. The keyword should be a single word. Multiple words with spaces aren’t allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid using spaces or tabs or special characters.

Cause:   the OOTB Feature

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