Managing incoming SMS keywords

The keyword should be a single word. Multiple words with spaces aren’t allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid using spaces or tabs or special characters.

Description description

Environments

Issue

Automatic Reply sent to MO in the External Account of SMS doesn’t work with multiple keywords.

Resolution resolution

The “Automatic Reply sent to MO” has a keyword that the recipients can send to get an auto-reply. The keyword should be a single word. Multiple words with spaces aren’t allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid using spaces or tabs or special characters.

Cause:   the OOTB Feature