Cleanup workflow fails/does not work and is missing logs

Last update: Mon Jun 17 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Description description

Environment

Campaign Classic

Issue/Symptoms

While investigating an issue with the cleanup log, there are some situations where the logs are incomplete.

Case scenarios:

The workflow completes, but old records are still not purged
The workflow completes, but lines of some steps seem to be missing
The activity in the workflow flashes red

In all these cases, the error message causing the issue do not appear in the journal log.

Resolution resolution

Check the runwf/wfserver logs, when the workflow run is initiated to identify the error message of the root cause.

In some installations (especially on-premise) these logs may not appear in the workflow log itself, due to app server architecture or some other factors.

recommendation-more-help

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