Description
Environment
Campaign Classic
Issue/Symptoms
While investigating an issue with the cleanup log, there are some situations where the logs are incomplete.
Case scenarios:
In all these cases, the error message causing the issue do not appear in the journal log.
Resolution
Check the runwf/wfserver
logs, when the workflow run is initiated to identify the error message of the root cause.
In some installations (especially on-premise) these logs may not appear in the workflow log itself, due to app server architecture or some other factors.