Adobe Customer Care

See Support.

Known issues and restrictions

  • The Image Serving modifiers from IS commands are not added to the req=set request by design. However, modifiers that only affect image display work fine. Modifiers affecting size must be used in a complex asset. For example:

    https://s7d9.scene7.com/s7viewers/html5/BasicZoomViewer.html?asset= {Scene7SharedAssets/Backpack_B?extendn=0.5%252C0.5%252C0.5%252C0.5}

  • Scaling the browser window leads to incorrect resizing.

  • iPad 2 - Large eCatalog assets crash Safari on iOS.

All viewers

  • Watermarks, obfuscation, and locking are not supported.
  • Image presets are not supported.
  • Adding or removing viewer from the DOM using display:none CSS or by dynamically detaching it from the parent node is not supported.

HTML5 all viewers

  • Embedding a viewer in a table can result in incorrect sizing or placement of the viewer in non-native full-screen mode. Adobe recommends you use DIVs instead.
  • Parameters with explicit instance names in the code require instance names in the URL as well to be overwritten (for example, zoomView.iconfeffect=0).
  • Image Serving command crop is not supported.
  • Close button only works if the viewer is open in a child window.
  • IS commands modifier does not support Image Serving modifiers that affect image size.

HTML5 eCatalog

  • Navigating to other HTML page and then returning occasionally causes the viewer to reset back to the first page.
  • Page layout occasionally displays incorrectly after rotating the iOS device. Zooming into the page corrects the layout.
  • Internal links only to left-most page in multi-page spreads. Affects mobile devices in portrait mode.

HTML5 Mixed Media

  • Soundtrack play is not supported.

HTML5 Social

  • To render thumbnails properly in outgoing email, the serverurl modifier must have an absolute URL.

HTML5 Video

  • The poster image can encounter a max size error. Increase the limit setting for Image Serving Publish.
  • Video captions require a company rule set if the hosting HTML page is served from an external server (not a Dynamic Media server). Contact Adobe Customer Care for assistance.
  • Analytics tracking can report incorrect play percentage due to buffering.
  • On iPad or Android™ devices, a black frame shows instead of a poster image.
  • On iPad or Android™ devices, a black frame flashes onscreen during the loading of the viewer.
  • On iPad devices, black borders are shown on the side of the VideoPlayer component when the background is set to white/transparent.
  • On iPad, using iOS 7, the last frame of video is distorted.
  • On Chrome, Firefox, and Internet Explorer browsers, occasional macro blocking occurs during video seek in HLS streaming mode.
  • The poster image does not show in the Microsoft® Edge browser for the first time visitor.
  • When progressive playback is used, the poster image hides after the video loads in Internet Explorer 9.
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