Support support

Technical support offerings are designed to meet the needs of any size company. The following table describes Adobe Dynamic Media Classic Customer Care offerings:

Case limit
Check the Adobe System Status
Adobe Dynamic Media Classic System Status.
Can’t find an answer?
To get help from Support, open a ticket.
Community Forum
Experience Manager community forum.
SLA (Service Level Agreements)
Support Services / Terms and Conditions.
Supported users
Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Free live Web training and instruction videos
Telephone support

When reporting issues to Technical Support, include this information:

  • Adobe Dynamic Media Classic company name.
  • Your name, phone number, and e-mail address.
  • Adobe Dynamic Media Classic application, platform, and version.
  • Description of the issue and the steps necessary to reproduce the problem.
  • Error message, if any.
  • Browser type and version, if applicable.