Support

Last update: May 16, 2024

CREATED FOR:

  • Intermediate
  • Admin
  • User

Technical support offerings are designed to meet the needs of any size company. The following table describes Adobe Dynamic Media Classic Customer Care offerings:

SupportSubscription
Case limitUnlimited.
Check the Adobe System StatusAdobe Dynamic Media Classic System Status.
Can’t find an answer?To get help from Support, open a ticket.
Community ForumExperience Manager community forum.
SLA (Service Level Agreements)Support Services / Terms and Conditions.
Supported usersUp to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Free live Web training and instruction videosIncluded.
Telephone support

When reporting issues to Technical Support, include this information:

  • Adobe Dynamic Media Classic company name.
  • Your name, phone number, and e-mail address.
  • Adobe Dynamic Media Classic application, platform, and version.
  • Description of the issue and the steps necessary to reproduce the problem.
  • Error message, if any.
  • Browser type and version, if applicable.
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Dynamic Media Classic