Prompting best practices best-practices

Getting the most out of Coworker Campaigns starts with how you prompt. Learn the practices that produce the best results: the CO-STAR framework for structuring your prompts, what to include and what to avoid, and scenario-based examples that give the AI the context it needs to generate relevant, on-target content.

NOTE
Currently, you can only connect to Coworker Campaigns-supported integrations. If you have any existing Adobe Enterprise applications, where you store audiences or build journeys, we encourage you to use CX Enterprise Coworker instead.

Use the CO-STAR framework

For best results, organize your prompts using the CO-STAR framework. This structured approach ensures the AI understands exactly what you need.

Component
What it means
Why it matters
C - Context
Background about your campaign, product, or situation
Helps the AI understand the bigger picture
O - Objective
Your specific marketing goal
Drives what the content should achieve
S - Style
How you want to communicate
Sets the approach
T - Tone
Emotional style and voice
Shapes how your message feels
A - Audience
Audience you are targeting
Ensures the message resonates with the right people
R - Requirements
Specific constraints or must-haves
Defines boundaries and critical elements

AI prompt essentials

Do’s and don’ts

Do
Don't

Use the CO-STAR framework for structure

Focus marketing briefs with specific extraction guidance

Draft your prompts to produce the desired intent

Ask for structural changes, styling, or image editing in prompts

Use vague instructions like "promote our product"

Expect layout modifications through prompts

Content supported in prompts

Use the email editor or Adobe Express for visual/image modifications. The following request types are supported.

  • Specify the frequency and the cadence of your campaign: “Create an email campaign that is sent weekly…”

  • Target a specific audience from a larger list: “Create a campaign only for attendees with dogs for the Bark in the Park event from ‘all-attendees.csv’”

  • Upload an HTML file: “Use my attached HTML file as a basis to create an email campaign.”

  • Make changes mid-conversation: “Change the number of days before this campaign goes out from two to three.”

Content not supported in prompts

These requests are not supported and should be handled through other tools:

✗ Email structure modifications
✗ Visual styling changes
✗ In-editor operations
  • Selecting specific sections to change
  • Deleting or cloning elements
  • Conditional selections
  • Adding or removing layout sections
  • Custom fonts
  • Color modifications
  • Layout styling (borders, padding, margins)
  • Visual effects (shadows)
  • Background changes
  • Adding text overlays or logos
  • Image cropping or resizing
  • Color adjustments

Quality checklist

Before generating content, ensure the following:

✓ Clear objective: Clearly states the action, product/service, value, and context.

✓ Defined target audience: Specifies the demographic, role, or segment.

✓ Correct brand assigned as default: Appropriate brand guidelines are selected.

✓ Realistic scope: Avoid requests for layout changes, styling, or structural edits.

Scenario-based prompt examples

Always provide context and the value proposition so the AI can generate relevant content.

NOTE
While you can currently only generate and launch email campaigns, you can always ask Coworker to generate copy for social media, WhatsApp, or SMS.
Industry
Example prompt
B2B Technology
"Generate a four-touch email campaign to demonstrate ROI and technical specifications while addressing security concerns for IT decision-makers evaluating our cloud infrastructure solution, emphasizing 99.9% uptime SLA, SOC 2 compliance, and 40% cost savings."
E-commerce Retail
"Generate a single-touch campaign to create urgency around limited-stock holiday items while highlighting free shipping and easy returns for last-minute shoppers, emphasizing limited quantities (less than 50 remaining), and 24-hour shipping cutoff."
Education & Training
"Generate a two-touch campaign that emphasizes career advancement outcomes and industry certifications while showcasing instructor expertise, highlighting 92% job placement rate, and project-based curriculum."
Consulting
"Generate a three-touch campaign to nurture enterprise prospects by showcasing three customer success stories with detailed ROI metrics (IBM: 45% cost reduction, Accenture: 200% lead increase, Microsoft: 60% time savings), targeting IT directors at companies with 1000+ employees."

General marketing prompt ideas

Content marketing

  • “Generate 20 blog topics that answer common questions from first-time homebuyers.”
  • “Brainstorm LinkedIn post ideas for a B2B cybersecurity startup.”
  • “Create a three-month content calendar focused on educating new customers.”
  • “Suggest content themes that can be repurposed into blogs, videos, newsletters, and social posts.”

Email marketing

  • “Generate a welcome email sequence for new subscribers interested in sustainable fashion.”
  • “Brainstorm subject lines that create curiosity without sounding like clickbait.”
  • “Suggest re-engagement campaign ideas for inactive customers.”
  • “Create lifecycle email ideas for users who have completed onboarding.”
recommendation-more-help
cx-enterprise-ai-help