DocumentationCommerceTools

ACP2E-5079: Customer segments match only the first website with global account sharing

Last update: October 26, 2026

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-5079 patch fixes the issue where a customer segment assigned to multiple websites returns matching customers only from the first website when customer accounts are shared globally. This patch is available when the Quality Patches Tool (QPT) 1.1.84 is installed. The patch ID is ACP2E-5079. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.10.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7-p10

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.4 - 2.4.9
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

A customer segment assigned to multiple websites returns matching customers only from the first website when customer accounts are shared globally.

Steps to reproduce:

  1. From the Admin sidebar, go to Stores > Settings > Configuration > Customers > Customer Configuration > Account Sharing Options, and set Share Customer Accounts to Global.
  2. Create two websites, then create registered customer accounts on each website and place orders for those customers.
  3. Go to Customers > Segments > Add Segment, create an active segment for registered customers, assign it to both websites, and add an order-history condition that matches the test customers.
  4. Save the segment, click Refresh Segment Data, and review the Matched Customers grid.

Expected results:

The Matched Customers grid lists all registered customers who satisfy the segment condition across both assigned websites.

Actual results:

The Matched Customers grid lists matching customers from the first assigned website only.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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