DocumentationCommerceTools

ACP2E-4998: Missing SKU prevents bulk tier price updates for valid products

Last update: October 14, 2026

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4998 patch fixes the issue where the POST /V1/products/tier-prices REST API request failed entirely when one SKU in the payload did not exist, preventing valid SKUs from being updated. This patch is available when the Quality Patches Tool (QPT) 1.1.83 is installed. The patch ID is ACP2E-4998. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.10.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7 - p10

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) >= 2.4.7 < 2.4.8
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The POST /V1/products/tier-prices REST API request failed entirely when one SKU in the payload did not exist, preventing valid SKUs from being updated.

Steps to reproduce:

  1. Identify one existing product SKU, such as product_dynamic_1, and one SKU that does not exist in the catalog, such as product_dynamic_001.

  2. Submit a POST request to /rest/V1/products/tier-prices containing both SKUs in the same payload:

    code language-json 
    {
  "prices": [
    {
      "sku": "product_dynamic_1",
      "customer_group": "General",
      "quantity": 5,
      "price": 31.99,
      "price_type": "fixed",
      "website_id": 0
    },
    {
      "sku": "product_dynamic_001",
      "customer_group": "General",
      "quantity": 5,
      "price": 54.49,
      "price_type": "fixed",
      "website_id": 0
    }
  ]
}

Expected results:

  1. The tier price is saved for the existing SKU.
  2. The response reports the missing SKU as an item-level error.

Actual results:

  1. The request fails with the error The product with SKU “%1” does not exist. for product_dynamic_001.
  2. No tier price is saved for the existing SKU.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

recommendation-more-help
commerce-operations-help-tools