DocumentationCommerceTools

ACP2E-4838: Restricted Admin user can’t delete customers from an allowed website

Last update: October 14, 2026

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4838 patch fixes the issue where an Admin user with restricted permissions cannot delete customers from the Customers grid. This patch is available when the Quality Patches Tool (QPT) 1.1.83 is installed. The patch ID is ACP2E-4838. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.10.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.8-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) >=2.4.4 <2.4.10
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

An Admin user with restricted permissions cannot delete customers from the Customers grid.

Steps to reproduce:

  1. In the Admin panel, go to Stores > Settings > All Stores. Verify that Main Website has its default Main Website Store and Default Store View. Create the following:

    • A store: Click Create Store, set Web Site to Main Website, enter Group A in Name, enter a unique Code, and click Save Store.
    • A store view: Click Create Store View, set Store to Group A, enter Store View A in Name, enter a unique Code, set Status to Enabled, and click Save Store View.

  2. Create a customer account through Default Store View so the customer belongs to Main Website and Default Store View.

  3. Go to System > Permissions > User Roles and click Add New Role.

  4. In Role Resources, select Customers > All Customers and its Delete permission.

  5. In Role Scopes, select Custom for Main Website and allow Group A only, leaving Main Website Store unselected.

  6. Create an Admin user and assign it to the restricted role.

  7. Sign in to the Admin panel as the restricted user.

  8. Go to Customers > All Customers.

  9. Select the customer and select Delete from the Actions drop-down menu.

Expected results:

The restricted Admin user can open and delete the customer, because the customer’s website is in the role scope, even though the customer was created in a store view outside the role scope.

Actual results:

The customer is not deleted, and the Admin displays the following error message: More permissions are needed to view this item.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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