DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACP2E-4665: Child products of configurable products with videos in the product galleries do not appear when requested through the REST API

Last update: Fri May 01 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4665 patch fixes the issue where child products of a configurable product are not returned by the REST API when a video is included in the product gallery. This patch is available when the Quality Patches Tool (QPT) 1.1.78 is installed. The patch ID is ACP2E-4665. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.8-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.8 - 2.4.8-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The REST API does not return child products of a configurable product when a video is present in the product gallery.

Steps to reproduce:

  1. Add a video to a configurable product’s child product.
  2. Send a request to the following REST API endpoint:
    rest/v1/configurable-products/<PARENT_CONFIGURABLE_PRODUCT_SKU>/children.

Expected results:

The REST API returns information about the product.

Actual results:

The REST API returns the following error:

Error: Call to a member function getVideoProvider() on null in vendor/magento/module-product-video/Model/Product/Attribute/Media/ExternalVideoEntryConverter.php:87" exception.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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