DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACP2E-4613: Large media directory causes delays in loading of the Media Gallery directory tree

Last update: Thu Apr 30 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4613 patch fixes the issue where large media directory structures cause slow gettree responses, leading to extended loading times for the Media Gallery directory tree. This patch is available when the Quality Patches Tool (QPT) 1.1.78 is installed. The patch ID is ACP2E-4613. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.8-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.6 - 2.4.8-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Large media directory structures cause slow gettree responses, leading to extended loading times for the Media Gallery directory tree.

Prerequisites:

  1. A large number of products with multiple images exist.

Steps to reproduce:

  1. Generate image thumbnails to increase the media footprint:

    code language-none 
    bin/magento catalog:images:resize

  2. Create multiple subdirectories under pub/media/catalog/category(For example: test, test2, test3, test4, and additional nested folders as needed)…

  3. Copy a large set of catalog media files into the newly created directories to significantly increase the size of the media directory tree, for example:

    code language-none 
    cp -r pub/media/catalog/product/* pub/media/catalog/category/test/
cp -r pub/media/catalog/product/* pub/media/catalog/category/test2/
(...)

  4. Log in to the Admin panel and navigate to Content > Media > Media Gallery.

  5. Observe that the admin/media_gallery/directories/gettree/?isAjax=true request takes a long time to complete.

Expected results:

The directory tree loads within a few seconds.

Actual results:

The directory tree takes several minutes to load, depending on the number of subdirectories under pub/media.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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