DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACP2E-4609: The My Quotes page shows no quotes when some quotes contain deleted products

Last update: Wed Apr 29 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4609 patch fixes the issue where the My Quotes page shows no quotes when some quotes contain deleted products. This patch is available when the Quality Patches Tool (QPT) 1.1.78 is installed. The patch ID is ACP2E-4609. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7-p8

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.6 - 2.4.8-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The My Quotes page shows no quotes when some quotes contain deleted products.

Prerequisites:

Company and B2B Quote features are enabled.

Steps to reproduce:

  1. Create a company.

  2. Create several simple products.

  3. Create a bundle product with at least two options, and select User Defined. Assign the simple products to different bundle options.

  4. Log in to the storefront as the company admin.

  5. Add the bundle product to the cart twice using the same options but different quantities.

  6. Navigate to the cart and create a quote.

  7. Delete the associated simple products.

  8. To reproduce the issue, the quote should be flagged as trigger_recollect: 1.

    Run the following SQL command against the Adobe Commerce database:

    code language-none 
    UPDATE quote SET trigger_recollect = 1 WHERE entity_id = 1;

  9. Go to My Account > My Quotes.

Expected results:

My Quotes grid should render successfully.

Actual results:

  1. My Quotes grid is not populated.

  2. HTTP response (negotiable_quote/ui/render/):

    code language-none 
    {"error":"Requested quote is not found. Row ID: quoteId = 1","errorcode":"0"}

  3. Error in the exception.log:

    code language-none 
    report.CRITICAL: Magento\Framework\Exception\NoSuchEntityException: Requested quote is not found. Row ID: quoteId = 1 in app/code/Magento/NegotiableQuote/Model/NegotiableQuoteManagement.php:673

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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