DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACP2E-4555: Telephone numbers that contain periods or forward slashes don’t validate properly

Last update: Mon Apr 27 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-4555 patch fixes the issue where modern telephone numbers containing . or / don’t validate. This patch is available when the Quality Patches Tool (QPT) 1.1.78 is installed. The patch ID is ACP2E-4555. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.8-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.8 - 2.4.8-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Modern telephone numbers containing . or / don’t validate.

Steps to reproduce:

  1. Log in as a customer on the storefront.
  2. Add a new address to the address book with a telephone number, for example: 06.76.40.32.22 or +43680/2149568.
  3. Save the address details.

Expected results:

It’s possible to use modern telephone formats with periods and forward slashes.

Actual results:

Validation fails for the telephone field due to the . or / characters.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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