ACP2E-4416: Customer reward points do not initialize when created in the Admin
The ACP2E-4416 patch fixes the issue where customer reward points are not initialized when created in the Admin. This patch is available when the Quality Patches Tool (QPT) 1.1.78 is installed. The patch ID is ACP2E-4416. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.8-p3
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.4 - 2.4.8-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
Customer reward points are not initialized when created in the Admin.
Steps to reproduce:
- Create a customer through the Admin or the REST API.
- Send a GraphQL request to retrieve the customer’s reward points balance.
- Review the response.
Expected results:
The system returns the customer’s reward points balance.
Actual results:
The system returns an error:
{"errors":[{"message":"Internal server error","locations":[{"line":5,"column":9}],"path":["customer","reward_points","balance","points"]}],"data":{"customer":{"reward_points":{"balance":null}}}}
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool: A self-service tool for quality patches in the Tools guide.
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