DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACSD-68810: Order assigned to customer created on different website despite Customer Account Sharing configuration

Last update: Mon Nov 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-68810 patch fixes the issue where an order is assigned to a customer created on a different website despite the Account Sharing Options in the Customer Configuration configuration. This patch is available when the Quality Patches Tool (QPT) 1.1.74 is installed. The patch ID is ACSD-68810. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.8-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.8 - 2.4.8-p3
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

An order is assigned to a customer created on a different website despite the Account Sharing Options in the Customer Configuration configuration.

Steps to reproduce:

  1. Create a secondary website, store, and store view.
  2. Navigate in the Admin sidebar to Stores > Settings > Configuration > CUSTOMERS > Customer Configuration > Account Sharing Options > Share Customer Accounts, and Verify the Share Customer Accounts setting is set to Per Website.
  3. Create a product.
  4. Create an order on the primary website using GraphQL.
  5. Create a customer account using the same email address in the secondary store.

Expected results:

The customer order association honors the customer sharing scope set in the Admin.

Actual results:

The order gets associated with the customer account created in the other website.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

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