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DocumentationCommerceTools

ACSD-61622: FedEx account specific rates are missing in REST API response

Last update: January 6, 2025
  • Topics:
  • Shipping/Delivery

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-61622 patch resolves the issue where FedEx’s account specific rates are missing from the REST API response. It adds the ACCOUNT rate request type to the REST API request sent from Adobe Commerce to FedEx, which returns a response similar to SOAP API response. This patch is available when the Quality Patches Tool (QPT) 1.1.57 is installed. The patch ID is ACSD-61622. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.8.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.6-p5

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.6-p1 - 2.4.6-p8
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

FedEx’s account specific rates are missing from the REST API response.

Steps to reproduce:

  1. Install a clean Adobe Commerce instance.

  2. Create a simple product with a weight of 5 lbs.

  3. Configure FedEx for REST API.

  4. Enable FedEx shipping method and clear the cache.

  5. Start observing the log file: var/log/shipping.log

  6. Add a simple product to the cart and go to the shipping page on checkout. Example of customer data:

    • Postcode: 58601
    • Names: John Doe
    • Address: 196 Eulalia Burg
    • Country: US
    • State: North Dakota
    • Phone number: 187-563-3627

Expected results:

PAYOR_ACCOUNT_PACKAGE rates are available in the REST API response, similar to SOAP API responses.

Actual results:

Only PAYOR_LIST_PACKAGE rates are available in the response, which means there are no negotiated (account) rates from FedEx.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

  • Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
  • Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

  • Quality Patches Tool: A self-service tool for quality patches in the Tools guide.
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